The Latest Scoop on Wireless Retail

Are Online or In-Store Customer Journey's More Successful?

You may be tired of the debate over brick-and-mortar vs. online retail—and rightfully so. As new technologies continue to change the way people shop, many have anticipated the death of brick-and-mortar stores at the hands of e-commerce. But as our shopping habits change over time, wireless retail remains somewhat of an outlier: the in-store experience has stayed crucial to the industry, as customer education is essential to completing a sale. At the same time, the potential for selling plans and products online has changed retailers' tactics and marketing efforts. It's no wonder why so many wireless retailers are wondering which sales channels to focus their efforts on.

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Get Prepared for the Mobile Carriers Show

Unsure if you should head to Las Vegas for the CCA Mobile Carriers Show (MCS), March 27-29, 2018?  Already registered to attend MCES but you’re wanting to get a leg up before you head to Sin City? You’re in luck! This blog will highlight what to expect at this year’s event.

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Dispelling the Most Common EMV Misconceptions

Between July 2015 and June 2016, only 7% of all U.S. card-based transactions involved an EMV card. Over the next 12 months, this figure climbed to more than 31%.

These figures suggest is that although EMV (Europay, Mastercard, and Visa) cards have become ubiquitous in a short amount of time, there are still widespread misconceptions about what they offer. These misconceptions can cause headaches for retailers, as a customer’s unwillingness to adopt the technology means they need to maintain two separate payment systems.

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[Video] What the Heck is an API and Why Would you Need One?

I have a confession to make. When I entered the software world, I didn’t really understand what an API was. I knew it wasn’t to be confused with a type of craft beer, but I was struggling with understanding APIs beyond that!

I came to realize that an API, or an Application Program Interface, could help increase business efficiencies and somehow connect different software systems together but that was the extent of my knowledge.

Today we’re going to break APIs down a bit and explain just some of the things that they can do for you.

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An E-commerce for Everyone

Today, shopping online is mainstream: in 2017, an estimated 60% of the us population made a purchase online in the past 12 months, up from 47% a decade earlier. But they expect online and offline touchpoints to work together seamlessly: in 2017, 73% of us online adults expect retailers to keep prices consistent between online and physical stores, and 30% say they are less likely to visit a store if the store’s inventory is not available online. 

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How Your In-Store Experience Fits into Your Marketing Strategy

The in-store experience is over, right? Consumers want to buy everything online, don't they?

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Leading with Excellence in Device Repair

There is no finish line when it comes to learning, networking or growing your business. The name of the game is value and first place trophies are engraved ‘best customer experience.’ Even without the trophy ceremony, you’ve already won the retail game. Many do not realize it yet. Your customers drop off and pick up their devices at your store. What other retailer has the chance to see the same customer twice within a day or even within an hour? What are you doing with that customer experience? Unfortunately, for many, their answer is “not enough.”

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[Vlog] Meet the RQ Bootcamp Experts

RQ's functionality is custom-made for your wireless business and RQ Bootcamp is the tailor-made training to make sure you and your team are making the most of your POS!

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The 3 Biggest Challenges Faced by Repair Stores and How to Fix Them

This is a guest blog post written by iQmetrix Integrated Partner, Sourcely.

For many years now, mobile devices have been a significant part of our lives. They are no longer a luxury, but a true necessity to communicate, plan, purchase, navigate, acquire information, share memories, and (let’s be honest) just pass the time. 

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PCI 101: How Streamlining Security Can Cut Business Costs

There are a lot of acronyms in the payments industry: EMV, MSP, POS, and—of course—PCI DSS.

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Service & Repair Dealers' VMI Integration

This just in! iQmetrix is pleased to announce the launch of our new Service and Repair Vendor Managed Inventory (VMI) partners. These integrations create a seamless experience between our Service & Repair vendors, RQ and our RQ Repair customers. It will help to connect parts inventory and supply chain management all in one quick streamlined process.

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The Do's and Don't for a Wireless Retailer

As a business owner, there are many aspects of your business that keep you awake at night such as optimizing operations, maximizing profits, increasing customer conversion rates, along with many others. In an attempt to ease your mind (so you can get back to a restful sleep), we’ve compiled some tips and tricks about two important facets of your business; investing in your sales staff and optimizing the in-store experience. Let’s look at how we can create a loyal, repeat customer—one opportunity at a time!

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8 Essential Steps to Increase Profits and Stay Competitive

From selling high-consideration products with constantly changing variety to long repurchase cycles, multi-layer sales transactions, and complex add-ons, cell phone dealers face some unique challenges in the world of retail. Add in increasing competition and changing consumer demands, you may be asking yourself, how can you manage to increase profits and stay competitive at the same time?

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