Telecom retail is complicated, but the customer experience shouldn’t be. iQmetrix provides effective management of sales enablement, activities, and flows to simplify the shopping experience. This empowers associates to meet their goals as well as the rising expectations of your customers.
Customizable service without the hassle
Creating customizable experiences requires logging details and tracking jobs from start to finish. However, how can you be sure the right details are being captured when associates already have so much to do? Our Sales Management module has easy-to-follow flows that won’t interrupt your associate’s process but will make sure every customer feels cared for.
Powerful integrations for total sales enablement
Empowering staff to exceed expectations can expand their capabilities and enhance the customer-retailer relationship. With add-on services like Dropship, associates have valuable information readily available, enabling them to consistently give customers precisely what they need.
POS-powered complementary offerings
Mid-transaction is perfect time to upsell. Whether the customer is buying a new device, rate plan, or accessory, there’s always an opportunity to enhance their post-purchase experience. Suggestive Selling provides valuable recommendations so associates can upsell with confidence.
Mobile-first retail management
Manage store flows from anywhere to consistently meet customer expectations. Leverage mobile technologies to enhance cross-channel experiences and meet the expectations of today’s customers.
When it comes to prices, promotions, and coupons, changes happen fast. Easily roll-out updates across locations in real time.
For those times you can’t be in-store, remote access to the sales module means you can check in when needed, from anywhere.
Meaningful Views for Every Employee
Empower your staff with the right data for optimal performance. Role-based dashboards ensure that everyone, from associates to managers, has access to the information they need.
Motivation and Engagement
Support your staff to bring out their best performance. Easily manage commissions, milestones, and rewards through conveniently accessible home screen widgets.
Discounts and Overrides
Set up automatic criteria-based discounts with no code needed. You can also efficiently manage overrides, floor pricing, and advanced settings to support staff.
Integrated Payment Solutions
Automate check-out flow and easily reconcile with payment solutions, using integrations that plug into the entire iQmetrix ecosystem.