About iQmetrix

Creating Great Experiences

iQmetrix is an industry-leading, trusted provider of intelligent retail management software built for telecom.

iQmetrix Create Great Experiences

Our Story

For more than 20 years, iQmetrix has been passionate about creating great experiences for telecom retailers and their customers.

Our founders began in wireless with the founding of Jump.ca, a Saskatchewan-based telecommunications company. They quickly recognized that retail management solutions on the market could not meet the needs of telecom companies. Industry retailers have specific needs that can’t be supported by a blanket retail software.

Now an enterprise-level company with 450-plus employees, iQmetrix has evolved to support retailers across North America with offices in both Canada and the United States. The iQmetrix ecosystem powers enterprise-scale carriers as well as small-and-medium telcos and enables them to achieve their strategies for profitability and growth. In 2020, the foundational product, known as RQ, processed $15.5 billion in wireless sales and was used by 425,000 users.

Today, iQmetrix is forging ahead to support the future of telecom retail, whatever it may look like. From channels that exist today to those than have yet to be imagined, iQmetrix is focused on enabling retailers to buy anywhere, creating great experiences on every step along the way.

  1. 1999 –

    iQmetrix is founded in Regina, SK
  2. 2002 –

    First clients are signed after three years of development
  3. 2002 –

    iQmetrix was named one of Top 25 Up and Coming IT Companies in Canada by The Branham Group
  4. 2006 –

    Denver office opens, after a year of iQmetrix hosting US client data at a Denver datacenter
  5. 2006 –

    iQmetrix achieves market leadership among North American indirect wireless retailers
  6. 2008 –

    iQmetrix Completes Acquisition of Work Software Systems
  7. 2009 –

    RQ4 the next generation of RetailiQ Retail Management, was launched
  8. 2009 –

    iQmetrix head office relocates from Regina, SK, to Vancouver, BC
  9. 2011 –

    iQmetrix reaches milestone of RQ solution powering 10,000 wireless retail locations
  10. 2012 –

    iQmetrix signs first Australian client
  11. 2018 –

    Tier 1 carrier rolled out the iQmetrix BOPIS solution across its authorized retailer doors
  12. 2019 –

    RQ solution powers over 20,000 wireless retail stores in US and Canada
  13. 2020 –

    The iQmetrix omnichannel suite of solutions is named the Business App of the Year at the Mobile Breakthrough Awards
  14. 2020 –

    RQ powers $15.5 billion wireless sales in US and Canada
  15. 2021 –

    iQmetrix launches Remote Pay contactless payment solution

Our Leadership

The members of the iQmetrix senior leadership team bring unsurpassed telecom retail sector knowledge and expertise to the table. To find out more, click on the​“Read Bio” link for their individual roles and backgrounds.

  • Stacy Hamer

    Lead (Senior Vice President) of Revenue & Client Operations

    Stacy Hamer

    Lead (Senior Vice President) of Revenue & Client Operations

    Stacy has been with iQmetrix for over 17 years, handling everything from launch to account management and enterprise consulting to customer feedback for RQ product planning. She now heads up iQmetrix’s Revenue and Client Operations teams including Enterprise Sales, Account Management, Project Management, Professional Services, and Support. Stacy is known for her commitment to ensuring clients are receiving a great experience, achieving their goals, and benefiting from the training and knowledge offered by the customer-facing teams.

  • Joanne Helm

    Lead (Senior Vice President) of Strategy

    Joanne Helm

    Lead (Senior Vice President) of Strategy

    Throughout Joanne’s ten-year tenure at iQmetrix she has worked within Integrated Solutions, Business Development, and Enterprise Omnichannel Sales. Now, as the Lead (SVP) of Strategy, Joanne is focused on consistent growth and experience within iQmetrix’s current partner ecosystem as well as rapid partner expansion to enhance iQmetrix’s product offering. Her fur-baby Baxter, gardening, and gushing over her nieces and nephews keep her busy outside of being an iQer.

  • Aaron Watson

    Lead (Vice President), Finance

    Aaron Watson

    Lead (Vice President), Finance

    Aaron is the Vice President of Finance and a member of iQmetrix’s Senior Leadership Group. He has been with iQmetrix since 2016, and started his current role in 2018, after previously leading the tax, treasury, and reporting team. Prior to joining iQmetrix, Aaron worked at KPMG in its audit and enterprise groups, working with both public and private companies.

Our People

iQmetrix would be nothing without the 450-plus incredible ​“iQers” that bring their talent, passion, and experience to their jobs every single day. We are fiercely proud of our self-management approach, our cultural values that guide everything we do, our commitment to giving back, and our ability to have a great time while excelling at our work.

If you’re interested in learning more about what it means to be an iQer, head over to our Careers page. You can read about what drives iQmetrix employees to do their best work, how we live out our values, and which open positions would be perfect for your skillset so you can join in on the fun.

iQmetrix Buy Anywhere

Our Philosophy

We understand telecom retail.

The climb to industry leadership requires much more than the basics. It requires a seamless and consistent experience across not only today’s retail channels, but also the channels of the future.

We’re looking ahead to what’s next. That means focusing on in-store, online, on social media, via search engines, at mobile kiosks, through augmented reality, live streaming, big data, AI-driven applications, or the next big thing. Telecom retailers need a strong technology foundation to run a business that bridges touchpoints and leverage the channels that emerge. iQmetrix provides that foundation.

iQmetrix Retail Hierarchy of Needs

The Retail Hierarchy of Needs

This is how we help clients tackle the complex challenges and hone their customer experience. At every level, we design solutions designed to improve core processes, unify channels, and enable customers to buy anywhere.

iQmetrix Global Standard for Telecom Retail Management Software

With unparalleled industry expertise and a relentless focus on solving complexities and creating great experiences at every touchpoint for every stakeholder, iQmetrix is setting the
global standard for telecom retail management software.