About iQmetrix

Creating Great Experiences

iQmetrix is an industry-leading, trusted provider of intelligent retail management software built for telecom.

iQmetrix Create Great Experiences

Our Story

For more than 20 years, iQmetrix has been passionate about creating great experiences for telecom retailers and their customers.

Our founders began in wireless with the founding of Jump.ca, a Saskatchewan-based telecommunications company. They quickly recognized that retail management solutions on the market could not meet the needs of telecom companies. Industry retailers have specific needs that can’t be supported by a blanket retail software.

Now an enterprise-level company with 450-plus employees, iQmetrix has evolved to support retailers across North America with offices in both Canada and the United States. The iQmetrix ecosystem powers enterprise-scale carriers as well as small-and-medium telcos and enables them to achieve their strategies for profitability and growth. In 2020, the foundational product, known as RQ, processed $15.5 billion in wireless sales and was used by 425,000 users.

Today, iQmetrix is forging ahead to support the future of telecom retail, whatever it may look like. From channels that exist today to those than have yet to be imagined, iQmetrix is focused on enabling retailers to buy anywhere, creating great experiences on every step along the way.

  1. 1999

    iQmetrix is founded in Regina, SK

  2. 2002

    First clients are signed after three years of development

  3. 2002

    iQmetrix was named one of Top 25 Up and Coming IT Companies in Canada by The Branham Group

  4. 2006

    Denver office opens, after a year of iQmetrix hosting US client data at a Denver datacenter

  5. 2006

    iQmetrix achieves market leadership among North American indirect wireless retailers

  6. 2008

    iQmetrix Completes Acquisition of Work Software Systems

  7. 2009

    RQ4 the next generation of RetailiQ Retail Management, was launched

  8. 2009

    iQmetrix head office relocates from Regina, SK, to Vancouver, BC

  9. 2011

    iQmetrix reaches milestone of RQ solution powering 10,000 wireless retail locations

  10. 2012

    iQmetrix signs first Australian client

  11. 2018

    Tier 1 carrier rolled out the iQmetrix BOPIS solution across its authorized retailer doors

  12. 2019

    Tier 1 carrier rolled out the iQmetrix BOPIS solution across its authorized retailer doors

  13. 2020

    The iQmetrix omnichannel suite of solutions is named the Business App of the Year at the Mobile Breakthrough Awards

  14. 2020

    RQ powers $15.5 billion wireless sales in US and Canada

  15. 2021

    iQmetrix launches Remote Pay contactless payment solution

Our Leadership

The members of the iQmetrix senior leadership team bring unsurpassed telecom retail sector knowledge and expertise to the table. To find out more, click on the​“Read Bio” link for their individual roles and backgrounds.

  • Ryan Volberg

    Lead (President and CEO)

    Ryan Volberg

    Lead (President and CEO)

    Ryan Volberg joined iQmetrix as Lead (President and CEO) in September 2021 to oversee the company’s vision, operations, and resources, while leading iQmetrix’s future growth and international expansion. Ryan is a highly experienced leader of Software-as-a-Service (SaaS) companies, having successfully scaled three technology firms prior to joining iQmetrix. His most recent role was at PAR Technologies (NYSE: PAR), where he was the Senior Vice President and General Manager of the Restaurant Solutions Group. Prior to his role at PAR, Ryan founded two technology companies that each went on to be acquired, including Vivonet Inc., the restaurant industry’s first cloud-based enterprise point of sale and payment system. In addition, he has extensive experience in strategy development, sales, M&A, finance, mobile applications, and product management. Before his business career, Ryan was a professional touring musician for 10 years and credits much of his knowledge on leadership and team management to his experiences during those years.

  • Stacy Hamer

    Lead (Senior Vice President) of Revenue & Client Operations

    Stacy Hamer

    Lead (Senior Vice President) of Revenue & Client Operations

    Stacy has been with iQmetrix for over 17 years, handling everything from launch to account management and enterprise consulting to customer feedback for RQ product planning. She now heads up iQmetrix’s Revenue and Client Operations teams including Enterprise Sales, Account Management, Project Management, Professional Services, and Support. Stacy is known for her commitment to ensuring clients are receiving a great experience, achieving their goals, and benefiting from the training and knowledge offered by the customer-facing teams.

  • Joanne Helm

    Lead (Senior Vice President) of Strategy

    Joanne Helm

    Lead (Senior Vice President) of Strategy

    Throughout Joanne’s ten-year tenure at iQmetrix she has worked within Integrated Solutions, Business Development, and Enterprise Omnichannel Sales. Now, as the Lead (SVP) of Strategy, Joanne is focused on consistent growth and experience within iQmetrix’s current partner ecosystem as well as rapid partner expansion to enhance iQmetrix’s product offering. Her fur-baby Baxter, gardening, and gushing over her nieces and nephews keep her busy outside of being an iQer.

  • Theresa Rowsell

    Lead (Senior Vice President), Product and Technology

    Theresa Rowsell

    Lead (Senior Vice President), Product and Technology

    Theresa Rowsell is Senior Vice President of Product and Technology at iQmetrix, where she is focused on product innovation and enabling exceptional customer experiences with technology. Theresa has previously held senior roles in hyper-growth and start-up businesses such as Target, Kit and Ace, Lululemon, and O2E Brands (1-800-GOT-JUNK?, WOW 1 DAY PAINTING, Shack Shine) before joining iQmetrix in August 2021. She is a champion for defining winning strategies while leading high-performing, collaborative teams. Theresa is the 2019 winner of the Women of Inspiration Award for Mentorship, and a founding advisory partner of the Brands for Better Foundation, a Vancouver non-profit aimed at using brand power to do good.

  • Aaron Watson

    Lead (Vice President), Finance

    Aaron Watson

    Lead (Vice President), Finance

    Aaron is the Vice President of Finance and a member of iQmetrix’s Senior Leadership Group. He has been with iQmetrix since 2016, and started his current role in 2018, after previously leading the tax, treasury, and reporting team. Prior to joining iQmetrix, Aaron worked at KPMG in its audit and enterprise groups, working with both public and private companies.

Our People

iQmetrix would be nothing without the 450-plus incredible iQers” that bring their talent, passion, and experience to their jobs every single day. We are fiercely proud of our self-management approach, our cultural values that guide everything we do, our commitment to giving back, and our ability to have a great time while excelling at our work.

If you’re interested in learning more about what it means to be an iQer, head over to our Careers page. You can read about what drives iQmetrix employees to do their best work, how we live out our SLICCE values, and which open positions would be perfect for your skillset so you can join in on the fun.

iQmetrix Buy Anywhere

Our Philosophy

We understand telecom retail.

The climb to industry leadership requires much more than the basics. It requires a seamless and consistent experience across not only today’s retail channels, but also the channels of the future.

We’re looking ahead to what’s next. That means focusing on in-store, online, on social media, via search engines, at mobile kiosks, through augmented reality, live streaming, big data, AI-driven applications, or the next big thing. Telecom retailers need a strong technology foundation to run a business that bridges touchpoints and leverage the channels that emerge. iQmetrix provides that foundation.

The Retail Hierarchy of Needs

This is how we help clients tackle the complex challenges and hone their customer experience. At every level, we design solutions designed to improve core processes, unify channels, and enable customers to buy anywhere.

iQmetrix Global Standard for Telecom Retail Management Software

With unparalleled industry expertise and a relentless focus on solving complexities and creating great experiences at every touchpoint for every stakeholder, iQmetrix is setting the
global standard for telecom retail management software.