Omnichannel Retail Solutions for Telecom
Unify Your In-Store and Online Customer Experience
Omnichannel solutions are now a must-have for telecom retail. They combine online convenience with personalized in-store experiences, meeting customer expectations and enabling seamless buying, pickup, and returns from any channel.
Create a unified customer experience
Integrate your retail management and point-of-sale solution with a powerful e-commerce platform for seamless cross-channel shopping to provide consistent experiences to your customers, no matter where they shop, and always meet their expectations.
Increase online and in-store sales
Omnichannel solutions enable customers to buy anytime, anywhere, and in their preferred manner, whether it’s in-store, online, or via mobile devices. By removing purchase barriers, customers can shop with ease, resulting in increased sales potential.
Complete your fulfillment strategy
A robust fulfillment solution allows customers to conveniently buy, reserve, ship, and return in a way that is convenient for them. When customers have the flexibility to choose their preferred fulfillment method it means you’ve achieved total omnichannel.
Reduce physical contact points while improving customer experience
When used correctly, omnichannel solutions remove purchase barriers and drive increased sales. Telecom retailers gain a competitive advantage through various omnichannel methods like virtual queueing and curbside pickup.
We plan to stay on the forefront of emerging trends. We’ve always been an organization that wants to try new things. With iQmetrix, I really think we’re just getting started.
PRODUCTS
Essential Elements of an Omnichannel Experience
Buy Online, Pick up In-Store
Enable order anywhere and fulfill everywhere strategies such as buy or reserve online, pick up in-store (BOPIS/ROPIS) and curbside pick-up integrations.
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Queue Management
Manage in-store traffic, reduce lost revenue through potential walkouts, and provide an overall great experience by enabling customers to join a virtual queue.
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Dropship
Save the sale in out-of-stock incidents and meet customer expectations by sending items from your vendor or fulfillment locations directly to your customer.
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Local Inventory
Pointy from Google uses proximity to connect retailers with shoppers in their area. Enabling Pointy means eager shoppers see your products so you can drive in-store sales from online searches.
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Strengthen Your Omnichannel Processes
Remote Pay
Reduce contact points, offset hardware costs, and speed up the transaction by allowing customers to pay for their in-store purchase on their mobile device with remote payment functionality.
Brand Channel Management
Align your products, naming, pricing, and promotional offers over every branded touchpoint including corporate, authorized, and online channels. Launch new products and promotions across all locations instantly with the push of a button.
Return Anywhere
A seamless brand experience ensures that carrier and authorized retailer stores are indistinguishable to customers. Return Anywhere adds convenience and ease by allowing customers to return items to any branded store.