Retail Employee Management Software
Empowered Associates Power Profits
Employees are the backbone of successful telecom retail businesses. Boosting engagement begins with a versatile module that handles wireless retail store employee profiles, groups, security roles, commissions, attendance, scheduling, reporting, and more.
Efficient management of current retail employees
Wireless retail store staff come and go. RQ’s Employee Management software solution uses both manual and automated processes that make updating staff records easy. From third-party authentication to easy disablement of employee status, onboarding and offboarding staff has never been this smooth.
Strategic scheduling means effective staffing
Customers expect expert service when they come in-store. Peak hours or not, they want to be served promptly. This is only possible with the right number of staff with the best skills to do the job well. Import schedules with simple weekly and monthly views so staff always know when they’re working.
Technology enables an elevated experience
When your telecom store employees have more time to focus on finding solutions to customer problems instead of being tied to a screen, they become essential elements that contribute to a profitable customer relationship. Using an employee-centric platform means your staff aren’t blocked by learning curves.
Employees are also brand ambassadors
A wireless retail store is more than just a purchase point; it’s also where customers come for an experience. When a solution can ensure consistent product, customer information, promotion, and pricing, across locations, a great experience becomes synonymous with your brand.
FEATURES
Supported Employees Build Better Relationships
Commissions
Auto-track tiered commissions by percentage margin and gross sales. Your telecom retail store employees can view levels to stay motivated to provide excellent service when selling devices, rate plans, and accessories.
Punch Clock
Ensure your telecom retail store employees stay accountable without feeling micromanaged. Secure and accurate with optional biometrics mean tracking employee movements is easy.
Reports
The Employee Management software module in RQ provide real-time insight on payroll, clocked hours, revision history, timesheet approval, time off requests, and more.
Employee Profiles
Easily create, update, add to, or remove employee profiles based on your needs. All the vital information that is relevant to an employee’s work is stored here.
Third-Party Integration
Leveraging multiple systems means you’re always getting the best support. iQmetrix integrates with third-party applications and solutions so you have a connected platform.
Security Role Setup
Sensitive information is kept under lock, key, and fingerprint. Your cellphone store employees only have access to the details they need to do their job well.
Empowering Telecom Retail Teams One Shift at a Time
Shiftlab, a member of the Chrysalis ecosystem of companies, is a Workforce Management platform designed for telecom retail business to optimize their teams. Shiftlab automates scheduling, streamlines time and attendance and provides real-time data to help your team make the most out of every shift.
Shiftlab is a flexible platform and seamlessly integrates with RQ, Traffic, Payroll, and HRIS to provide telecom retailers with a complete retail employee performance solution.
FAQ
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Can I set goals for my wireless retail stores and employees? If so, can I track those automatically?
Yes. With RQ’s Employee Management software solution, you can easily see store and salesperson performance as well as set up performance groups to track progress against or even set up sales contests for your team, which are clearly viewed through sales and milestone widgets.
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How do my wireless store employees see individual sales? Do they have to log in each time?
Each employee should have their own login to RQ based on their security level. They can login via their username and password or with a biometric scanner. We also have an app for mobile devices called myRQ to view sales information on the go.
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Can I access Employee Management remotely? If so, how?
Yes, there are a number of ways you can access the system remotely. Either with RQ installed locally to your desktop, with the myRQ app on your mobile device, or by accessing our Hub central management system. Each have varying functionality depending on your security role and what you are trying to achieve, from sales information to inventory management or employee information.
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Does RQ offer custom fields that are both searchable and exportable?
Yes. RQ is very customizable so you can get the most out of the system tailored to your wireless retail business. We have a search function on the home screen that allows you to search anything imaginable – from an invoice number, product sku, customer, etc. And every report can easily be exported in excel. But we try our best to make it so that you don’t even need to with customizable reporting, filtering, and sorting options!