In telecom, the retail space is small but the demands are larger than life. Dropship extends the capacity of in-store storage to offer telecom customers exactly what they want. An integration with fulfillment vendors lets your store close every sale, no matter if a product is in-store or not. Direct vendor-to-customer shipping ensures shoppers get what they want with no delay from unnecessary shipping stops.
Extend your product line capacity
Customers know how much variety is on the market, so when a store can’t offer what they want, they’ll go elsewhere. Dropship opens access to a digital library of virtual products for purchase so your store never has to turn down a sale.
More to offer with lower risk
While customers value a wide product offering, hosting that many SKUs isn’t viable for any telecom retailer. Reduce the risk of stale inventory with per-order shipping so you’re never over-stocked and the customer is never left empty-handed.
No item is out of reach
High margin may mean more revenue but the cost of high-priced products sitting in storage isn’t worth the risk. Virtual inventory means a luxury offering without paying a luxury cost. Dropship makes telecom dreams come true.
Inventory analytics for a smarter sale
Some telecom products just aren’t worth their weight in storage space. Insight into return rates helps you understand which products are found wanting. Removing these less desirable items can save your store time and money.
Fulfillment opens retail channels, widens purchase potential, and captures more sales.
Fulfilment shouldn’t cause a learning curve. Found in RQ, you can easily add Dropship items to an existing invoice or create a new one.
Integrations mean that pricing and availability updates are made across all systems instantly. All stores and staff stay in the know.
Managing your entire inventory catalog is easy with one tool that aligns online, warehouse, and in-store products.
Tracking Dropship orders is easy from a single, compiled view in RQ’s Hub. Customers can follow orders with near-instant tracking.
Prioritize your suppliers so your inventory needs are always met. Set primary and secondary vendors so you’re never out of stock.
Telecom retailers who use Dropship sell approximately 24 Dropship items per location, per month.
Average Dropship transactions earn a $33 profit per order.
Cases and screen protectors are the top-selling Dropship items for telecom customers.
What if I don’t work with any of your current Dropship Vendors?
Let us know who you’re working with. We are always adding new vendors to our to our elaborate partner ecosystem. We also have the ability to use our external APIs to build custom integrations to your manufacturers or shipping warehouses.
In this ordering process, who is paying the shipping cost?
The shipping fees associated with orders are based on the zip code or postal code. We typically recommend that you do offer a free shipping option for the customer, so that you don’t have to turn them over to Amazon or another online retailer who offers free shipping. However, the customer does have the option to pay for expedited shipping, if they’re interested. Ideally, this would be the only time where a customer would pay a shipping cost. There may be some cases where there isn’t a free shipping option, depending on your retail location, the customer’s delivery location, or based on the item itself.
Is it possible for customers to cancel the order once it is in the process?
Once an order is placed, it is sent to the vendor in real-time so they can pick, pack, and ship that order as quickly as possible. Because of this streamlined process that focuses on efficient shipping, it is not possible to cancel an order in process. What you can do is contact the vendor and try and cancel that order on the customer’s behalf. We also have an Order Management screen in Hub that allows you to have insight into those orders and access to tracking information to help you provide a great customer experience.
How can a Dropship item be returned?
Does the customer bring the item in-store, or ship it back to the distributor? There is a setting in RQ that allows you to accept Dropship refunds. While some clients have decided to enable returns and others have not, we do recommend that you allow in-store returns. This helps you get the customer back in-store and creates the opportunity to help the customer find a more suitable product for an exchange, or provide a great experience by helping them return their undesired item.
What is Smart Shipping?
During a Dropship transaction, the customer details are entered into the POS. This prompts ab automatic calculation of shipping options with prices the customer may choose from.
Can customers track their Dropship purchase?
Customers receive an email confirmation of their purchase right after the transaction is complete. They will also receive tracking information so they can be ready for their purchase when it arrives.