About iQmetrix

The Human Side of Telecom Retail

iQmetrix’s purpose is to Create Great Experiences. We aim to enrich the lives of our employees, our partners, our clients, and their customers by enabling a wireless retail experience that’s as human as our fundamental need for connection.

Our Story

We believe the telecom retail experience should be as human as our fundamental need for communication and connection. Unfortunately, the complexities of wireless retail often make the process of buying and activating a device disjointed and cumbersome.

The complexities of the sector became apparent in the late 90s, when cellphones were becoming popular. Christopher Krywulak, our founder, owned wireless stores in Canada at that time. He was frustrated by the constant need to fax reports between locations and manually track information. He felt there had to be a better, more humane way to manage wireless retail, but he couldn’t find an existing solution. 

So in 1999, he launched his own cellphone retail tech company, and​“Intelligent Metrics” or​“iQmetrix” was born. For more than 20 years, iQmetrix has been dedicated to providing great experiences for telecom retailers and their customers. Now an enterprise-level company with hundreds of employees, iQmetrix has offices and staff hubs across the United States, Canada, India, and Germany. 

Today, iQmetrix’s suite of Interconnected Commerce solutions powers the wireless retail operations of leading telecom brands — including major carriers and globally recognized device manufacturers. We also serve big-box retailers and authorized wireless dealers of all sizes. 

With our extensive experience and strong presence in the North American market, iQmetrix has developed deep connections and expertise that provide us with a unique perspective. Our in-depth knowledge of the industry allows us to deliver exceptional value, both now and in the future. 

  1. 1999 –

    iQmetrix is founded in Regina, SK
  2. 2002 –

    First clients are signed after three years of development
  3. 2002 –

    iQmetrix was named one of Top 25 Up and Coming IT Companies in Canada by The Branham Group
  4. 2006 –

    Denver office opens, after a year of iQmetrix hosting US client data at a Denver datacenter
  5. 2006 –

    iQmetrix achieves market leadership among North American indirect wireless retailers
  6. 2008 –

    iQmetrix Completes Acquisition of Work Software Systems
  7. 2009 –

    RQ4 the next generation of RetailiQ Retail Management, was launched
  8. 2009 –

    iQmetrix head office relocates from Regina, SK, to Vancouver, BC
  9. 2011 –

    iQmetrix reaches milestone of RQ solution powering 10,000 wireless retail locations
  10. 2012 –

    iQmetrix signs first Australian client
  11. 2018 –

    Tier 1 carrier rolled out the iQmetrix BOPIS solution across its authorized retailer doors
  12. 2019 –

    RQ solution powers over 20,000 wireless retail stores in US and Canada
  13. 2020 –

    The iQmetrix omnichannel suite of solutions is named the Business App of the Year at the Mobile Breakthrough Awards
  14. 2020 –

    RQ powers $15.5 billion wireless sales in US and Canada
  15. 2021 –

    iQmetrix launches Remote Pay contactless payment solution
  16. 2022 –

    iQmetrix goes global with Synchronoss DXP and Activation Solutions acquisition
  17. 2022 –

    iQmetrix listed as one of BCs Top 50 Employers 
  18. 2023 –

    iQmetrix launches unified activation solution Carrier Connect
  19. 2023 –

    iQmetrix ranked as one of Canada’s Top Employers for 2023
  20. 2023 –

    iQmetrix named in Top 50 Global Inspiring Workplaces

Our Leadership

Our iQmetrix leadership team has a proven track record and long-standing relationships in the telecom retail sector and beyond.

  • Christopher Krywulak

    Lead (CEO), iQmetrix

  • Scott McGillivray

    Lead (COO), Operations

  • Kelly Kazakoff

    Chief Business Development Officer

  • Megan Howse

    Lead (SVP), Marketing

  • Aaron Watson

    Lead (CFO), Finance

  • Jason Raymer

    Lead (SVP), Revenue & Client Experience

  • Lauren Wilmsen

    Lead (VP), Product

  • Trish Sale

    Lead (VP), Professional Services

Our People

iQmetrix takes great pride in our award-winning, people-first culture. Our success comes from the hundreds of incredible ​“iQers” who bring their talent, passion, and experience to their jobs every single day. Our organization fully embraces a self-management approach, guided by our cultural values, our commitment to giving back, and our desire to be happy and fulfilled while excelling at our work. 

If you would like to learn more about what it means to be an iQer, head over to our Careers page. You can read about what drives iQmetrix employees to do their best work, how we embody our values, and discover positions perfect for your skillset so you can join the fun. 

Our Perspective

One reason iQmetrix is the trusted technology partner to leading brands in telecom is the value we bring through our big-picture perspective. This zoomed-out overview has been gained from more than two decades of experience in bridging the disparate players and systems across the industry. It allows us to guide our clients to make the best technology decisions for their businesses in a long-term, future-proofed strategy. Here’s how it works.

The Daunting Challenge

As carriers, OEMs, and retailers, you want to create a better experience for your customers. One that’s unified, simplified, and optimized.

You want to control the interaction that consumers have with your brand, so that your customers aren’t affected by the channel they are interacting with.

You also don’t want to spend your time on heavy, expensive, never-ending one-to-one integration projects, when you should be spending it on uplifting your brand experience.

But how can this be achieved, when what currently exists is a spaghetti-bowl mess of disparate systems and technologies, providing a disjointed and cumbersome customer journey?

You need an expert guide with an overarching perspective to help you through this technological tangle.

Overview Effect

At iQmetrix, we understand telecom retail is complicated. There are ever increasing customer expectations, competitive pressures, and the need to connect disparate systems and modernize legacy tech stacks.

Our position in the telecom industry is at the intersection of carriers, retailers, OEMs, vendors, and more. Our deep-rooted experience across the past two decades-plus of telecom retail evolution, along with working with thousands of clients and partners, has given us connections and experience in the industry that are so extensive, it has allowed us a unique perspective.

That’s what enables us to keep enterprise retailers ahead of this relentlessly changing industry and offer solutions to your unique pain points.

Closing the Experience Gap

Clearly, there is a significant gap between the current state of the customer experience and the future state of the experience that carriers, retailers, and customers all want.

So, how do you close the gap?

iQmetrix Interconnected Commerce.

A complete set of software and technologies that are modular, flexible, have telecom-specific capabilities, and have all constituent parts linked. It connects all the disparate pain points so that brands can create a truly seamless experience for their customers.

iQmetrix Interconnected Commerce is how brands can unlock the customer journey they want, across any step in the journey, any solution improvement, or experiential innovation.

An Uplifting Experience

iQmetrix Interconnected Commerce is built to simplify the complexities of wireless commerce so that all carriers, OEMs, retailers, and sales associates, can have a frictionless and uplifting experience – ultimately creating a seamless one for their customers.

It lifts executives from being stuck in the current disjointed customer experience to creating the experience they want to provide.

It turns a heavy stack of legacy systems into a lightweight modular approach, and untangles spaghetti bowls of technology into a streamlined suite of solutions.

It breaks down extreme industry complexities into manageable, solvable factors.

It prevents the need for sales reps to perform swivel-chair transactions and activations.

It moves from high-cost, high-effort implementations to turnkey, plug ​‘n’ play solutions.

It transforms a broken customer transaction into a seamless and uplifting experience.

Find out more about our Interconnected Commerce solutions