Customer Experience Posts

3 Ways to Bring Your Store Into the Future

Sep 28,2016 — Lana Chunn

The convenience of online shopping is increasingly appealing to today’s consumer. With Amazon recently announcing same-day delivery in two major cities in Canada – the pressure on brick-and-mortar retailers is stronger than ever.

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What Will The Blended Store Look Like?

Sep 26,2016 — Beth Wanner

We’ve all heard the key to omnichannel is successfully blending online and in-store. But what does that actually look like when you walk into the store of the future?

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The Future of Retail: Emotion, Experience & Empowerment

Sep 21,2016 — Megan Howse

The content from IRDC was so inspiring we just had to share more! For part one of our key takeaways check out our previous blog here.

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International Retail Design Conference Round-up

Sep 19,2016 — Faai Steuer

We just got back to the office with fresh knowledge and inspiration from the International Retail Design Conference, held in Montreal, Canada.

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2 Simple Ways to Create a High-End Shopping Experience

Sep 14,2016 — Channing Kochylema

While at a tradeshow in Las Vegas, I was on a mission to traverse the seemingly endless aisles of slot machines and gaming tables to try and find places to shop. Las Vegas has a solid mix of shops that range from high-end to low-end and everything in-between. For this reason, I thought it would be great to treat myself and see how brands separate themselves from their competition.

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Why Create an Omnichannel Experience?

Sep 12,2016 — Madison Dufault

“Creating a great omnichannel experience” is constantly being thrown around in the retail world but what exactly does it mean and is it here to stay?

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Sephora: Marrying Physical and Digital

Aug 31,2016 — Tara Bartlett

Yes, I COULD just go to and place an order, replenish my current favorites and try new items based on savvy recommendations fueled by my past purchase history, and I do this from time to time for convenience sake, however, it’s just way more fun to visit a Sephora store!

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Is Online Driving Away In-Store Customers? Nope!

Aug 29,2016 — Aaron Shauf

Having spent the better part of a few days combing through sales and revenue data, forecasts and historic facts, I wondered whether the current landscape of retail in 2016 is what we expected it to be.  

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3 Cost Effective Store Formats Brands Should Seriously Consider

Aug 24,2016 — Faai Steuer

You may already know that brick-and-mortar is not dead, in fact it is alive and transforming. The physical store is growing and evolving into to something that serves a higher purpose for retailers and brands. 

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An eTail East Recap: Bridging Digital & Physical

Aug 23,2016 — Megan Howse

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all looking to transform retail together. 

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