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Customer Experience Posts

An eTail East Recap: Bridging Digital & Physical

Aug 23,2016 — Megan Howse

Our team attended eTail East 2016 in Boston last week along with the top retailers across the continent all looking to transform retail together. 

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Sales Reps & Technology: Best Friends Forever

Aug 17,2016 — Juan Sanchez

Technology has changed retail and transformed customer experiences everywhere. This includes price matching, inventory and selection; plus, drone deliveries. These changes have empowered the consumer to gather information and be well equipped when walking into a store.

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All I Want for the Holidays is Drop Ship – Sincerely, Your Customers

Aug 10,2016 — Beth Wanner

Your summer tan might not have begun fading… you might even still have your toes in the sand, but if you haven’t started thinking about the holiday retail rush, you’re likely to find yourself up ship creek without a paddle. (No, that’s not a typo.)

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Multi-Channel, One Experience

Aug 08,2016 — Tanya Floer

Modern, smart and connected are a few words that describe today’s consumer and should be used to describe your omnichannel strategy as well.

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Harness the Magic of Mobile

Aug 03,2016 — Megan Howse

In the beginning of the omnichannel buzz, a lot of retailers and brands felt threatened by e-commerce, mobile purchasing, and showrooming.

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The Perk of Virtual Lines for Those on The Daily Grind

Jul 28,2016 — Lana Chunn

Calling all coffee lovers. How long would you wait for your caffeine fix when at your favorite coffee shop?

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Don't Be Derailed By Millennials, Stay On Track

Jul 22,2016 — Tashia Walters

Welcome to part two of our three part retail trends series, 'Are You on the Retail Trend Train'. In part one we discussed the importance of incorporating video content in your marketing strategies. 

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Shining a Light on Omnichannel Proficiency

Jul 20,2016 — Megan Howse

Everyone is talking “omnichannel proficiency” but few are taking action so we’re getting up close and personal with the retail strategy! What does it mean? What are challenges and where do you begin? Who is doing it successfully and what will the next trends be?

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Pokemon Go? More Like Pokemon Shop

Jul 18,2016 — Aaron Shauf

Have you ever thought to increase traffic in a physical store, an owner might lure a virtual panda-looking creature named Pancham to lurk near the sales section?

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Customer Loyalty - It's Not For Sale

Jul 13,2016 — Tanya Floer

You cannot put a price on customer loyalty, you have to earn it. Although loyalty discounts are a piece of the puzzle, they do not conquer complete customer loyalty.

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