Customer Experience Posts

Selling Technology by Befriending Your Customers

Senior Vice President of iQmetrix Payment Solutions, Tabitha Creighton (pictured), reflects on the key takeaways from CES 2018.

At this year’s CES, I had the pleasure of speaking with Robin Raskin at the High-Tech Retailing Summit. In our fireside chat, I outlined some of the key trends for selling technology with technology.

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How Wireless Retailers Can Make Customers Feel Heard

In a highly competitive sector like wireless retail, every advantage matters. And while it's important to focus on price points, omnichannel campaigns, and visual merchandising tactics, the customer experience is the primary driver of success. Wireless retailers who excel at making customers feel heard and understood in the sales experience are able to cultivate the largest number of loyal customers. Bringing the consumer into the conversation—and acting on their feedback—will help set you apart from the competition.

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[Vlog] Wireless for the Holidays

You've almost made it through the busiest retail season of the year. It's time to celebrate!

On Retail Management, on Digital Signage, on Endless Aisle and Dropship, iQmetrix is happy to support your wireless business through every sale. Whatever your business needs, we have you covered — even during the holidays. Don't believe us? Watch our video blog and see for yourself!

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Why Digital Signage Should Be in Your 2018 Merchandising Budget

Considering retail stores are becoming increasingly high-tech, incorporating digital signage into a brand's visual merchandising mix feels like a natural evolution. But digital signage isn’t just a different way to advertise in stores—it’s a better way to advertise. The right digital signage strategy delivers a healthy return on investment (ROI) by cutting long-term costs and maximizing sales opportunities. Here's how:

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Dropship and Endless Aisle are a No-Brainer for Service & Repair

The dynamic duo of Dropship and Endless Aisle are the products your service & repair shop needs to ramp-up revenue and always be closing on sales.

If you’re already convinced, great! However, it’s likely that you don’t believe me just yet. In order to understand this no-brainer business decision, it’s important to know what the heck Dropship and Endless Aisle actually are!

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5 Ways Endless Aisle & Dropship Will Help You Ship for the Holidays

Black Friday is less than a month away and the holiday season is almost upon us. Online and in-store sales will start to go through the snow-covered roof, but who wouldn’t want to take advantage of the most profitable season of the year. I’m here to give you the gift that keeps on giving: Endless Aisle and Dropship.

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Are You Scaring Away Customers? 3 Tips to Improve the Wireless Store Experience

Halloween may be fast approaching but I’ve experienced some downright terrifying situations in wireless stores every day of the year. How can you make sure you aren’t scaring away customers? Check your stores for these 3 spooky phenomena…

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How to Use Customization to Encourage Wireless Device Purchases

The science of consumer psychology has advanced significantly in recent years. This is true for both our ability to understand customers and for using psychology to influence and persuade consumer behavior. Aspects of consumer psychology have been engineered into retail environments for decades. But now that retail is evolving into an omnichannel environment, it's time to reconsider old approaches.

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POS and CRM: A Perfect Match for Retailers

As a retailer, you most are likely using a POS System. You are also most likely using a CRM.  But do you know if these two systems are working together? If they are, you are already well on your way toward retail integration. If they are not, then these programs are probably working against you.

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Why an Integrated CRM is Essential for Wireless Retail

As a wireless retailer, you want to find ways to provide seamless experiences to your customers both online and offline. Omnichannel strategies are key to your success as a business, but they only work if you can serve your customers effectively and efficiently. A strong omnichannel strategy relies on creative ideas, but you also need the products and management systems to orchestrate your campaigns seamlessly.

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The Future is Mobile: How to Get Your In-Store Strategy in Line

Carriers are expecting the in-store experience to go completely mobile but it’s not as simple as plunking iPads in your store and having people use them. Start by recognizing the in-store hurdles you have today, then identify how mobile solutions can help you combat them and make a positive change to the retail experience for both your consumers and your employees.

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How to Customize the Wireless Retail Experience

The vast majority of Americans are no longer first-time mobile phone buyers. In fact, as of 2016, 95% of Americans owned a cellphone of some kind, and 77% owned a smartphone. What’s more, one in ten American adults are “smartphone-only”, meaning they use their mobile in place of a traditional landline service.

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3 Things to Look for When Choosing a POS for Your Repair Shop

Last week I attended the Wireless Repair Expo which was put on in partnership with Mobile World Congress Americas’ inaugural event.  If you haven’t been to the Repair EXPO before, make sure it’s on your radar for next year as it was amazing to see so many people come together to strengthen the service & repair industry and make significant strides toward creating meaningful standards.

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