Tips for Improving the Customer Experience

Date: April 1, 2014

Published in: CCA Voice, Spring/Summer 2014 Edition

Below is an excerpt of the full article.

By Christopher Krywulak
President and CEO, iQmetrix

Consumer expectations of carriers continue to rise, in terms of coverage, pricing of devices and plans – and also in terms of the in-store customer experience.

The key word in the phrase “in-store customer experience” is of course “experience.”