Retail Operations Posts

8 Ways to Retain Your Best Employees and Ensure They Never Want to Leave

The following is a guest blog post from our partners at Statflo

After putting in so much effort to research, attract, screen, interview, hire and train the right person for the job, it’s devastating when they decide to leave prematurely. And yet, it happens all the time.

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Why Prepaid Dealers Need to Offer Device Repair Services

The Prepaid Expo this past week offered valuable sessions for any dealers in the prepaid sector or those looking to enter it. Discussions ranged from how to prevent fraud and money laundering, to looking at alternate revenue streams, to an overview of the prepaid landscape.

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7 Benefits of Having a Modern Payment System in Your Corner

Directly integrating to your point of sale, a modern payment system delivers a robust payment experience for both merchant and customer. From merchant services, to hardware procurement, to remote terminal solutions and everything in between, a modern payment system connects merchants to a total payment ecosystem.

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Why Inventory Management is Important for Wireless Retailers

Inventory management is not only important for retailers, it’s one of the most important aspects in running a successful wireless retail business. According to SCDigest, U.S. retailers are holding approximately $1.43 in inventory for every $1 of sales they capture. 

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Ask the Experts: What Are the Biggest Challenges Facing Independent Wireless Dealers?

Over the years, iQmetrix has worked with some of the biggest and smallest retailers in the wireless industry. We have learned so much through osmosis, and have become well-known as wireless retail experts. We are humbled by how much we have learned from our clients, how much more we can learn, and by how excited we are to brave the future with them.

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Shut Your Fraud Hole: 3 Tips & Tricks for Loss Prevention in Wireless

According to the 2016 National Retail Security Survey (NRSS), inventory shrink accounted for 1.38% of retail sales, or $45.2 billion, in 2015. Retailers that participated in the 2016 NRSS say that employee/internal theft amounted to 35.8% of this inventory shrink.

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How to Save Time and Money with Carrier-Specific Integration

In the wireless industry, it’s a constant struggle to shave time off transactions (particularly activations) and maximize every dollar. If you’re a wireless dealer, I’m willing to make a bet that reconciling commissions with your carrier causes the regular onset of a headache you can set your watch to.

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Increasing Service & Repair Revenue Through Drop Ship

“I’ve never broken my phone screen,” said no one ever. With the advent of the cellphone and the extreme jump in users that this industry has seen over the last 10 years, a spin-off industry has been created that’s becoming more prevalent in all our cities; Service & Repair. This industry has the sole focus of not only fixing your phone, but also aiming to remove the pain of having to wait days, or even weeks to have your phone back up and running.

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Motivating Your Sales Person(alities): 4 Common Characteristics You Should Know

Do you often see the same sales staff over performing while others remain status quo? Is this because they’re working that much harder or have you really thought about what’s influencing this behavior? Brace yourself for some tough love... there’s a chance you could be contributing to the problem. As an owner or sales manager, it’s your responsibility to understand what motivates the individuals on your team. Have you recently evaluated your motivation tactics or how you set goals with employees that really impacts sales rep performance?

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How Big Data Can Improve the Wireless Customer Journey

Customization is the name of the game when it comes to building relationships with customers. Just as a gift is more memorable when it is personally picked out for the recipient, a transaction is more successful when it is geared to the consumer's own self-image.

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4 Ways Wireless Retailers Can Increase Revenue at the POS

In today’s wireless climate, independent wireless retailers are facing the same old issues: shrinking margins, competition from online retailers, consolidation, and cost per square foot.

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Fulfillment: Give Your Customers Exactly What They Want With Dropship

Customer expectations of the in-store experience are higher today than they've ever been before. We know they want what they want, when and wherever they want it. So how do you fulfill your customer’s expectations and dreams?

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5 Best Practices for Operating Your Cellphone Repair Shop

The Service & Repair industry is a hot market right now, and as more players get into the game, the challenges of bringing repair shops up to speed with adopting best practice standards is coming to the forefront.

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