CLIENT EXPERIENCE
Dedicated Client Experience Team
Committed to enhancing your overall success, satisfaction, and value you receive from our products and services.
Enjoying a strategic partnership
From launch specialists, to training and education experts, to on-call product support, the iQmetrix team has your back every step of the way. Our people care about your business’s success. We’re your strategic partner; here for the long haul.
Ensuring a successful launch
Moving to a new retail management software solution can be daunting, but iQmetrix is here to help.
Our team knows how critical the launch period is. With expertise in launching thousands of specialty retailers of all shapes and sizes, we’ll be the every step of the way to ensure a successful implementation of our software within your business.
We’ll assess your specific needs and create a detailed a launch plan for your business, complete with responsibilities, milestones, timelines, and budgets.
Dedicated client managers
Our client managers are subject matter experts on the products you use every day and will provide you with industry best practices that benefit you. With continued communication, we hope to foster relationships that helps your business achieve success.
We’ll review your business’s performance, helping you to optimize available functionality and provide the pathways to extra training if and when it’s needed.
24/7 support after launch
After you’ve launched RQ, the support from our team won’t stop.
If you come across any issues when using your software, our team takes care of the troubleshooting and helps you find the solutions that let you get back to business.
Available 365 days a year, we’re ready to answer any question you have via phone, online chat, or email.
Client Services
In addition to traditional support channels, we also offer ongoing training and educational opportunities so you can continue to build your knowledge of RQ and find new ways to improve efficiencies to grow your business.
Training Services
Sometimes you need more than a help file or webinar to get the information you need, and we have you covered. Our experts will help train your team to maximize RQ based off your individual business needs.
Reporting Services
Our team will listen to your needs and find the best, most cost effective reporting solution to meet your needs using the many options we have available to support your business’s goals.
Business Services
Let our team to do the heavy lifting so you can focus on growing revenue. We have a variety of services to help with operations, inventory, price sheet maintenance, or reconciliation.
Connectivity Services
Today’s world is all about connectivity. Our team will help you maximize APIs, VMIs, CMIs, Postman, or DataConnect; whatever suits your connectivity needs.