RMS CRM Software for Telecom Retail
A Complete View of Your Telecom Customers
Collect, analyze, merge, and integrate – no matter what you need to do with your information, the iQmetrix Customer Relationship Management system makes it easy. Customers will know what to expect from your business and with data and insights at your fingertips, every interaction can be personalized in a meaningful way. A robust CRM is the first step towards unbeatable loyalty.
Provide a personalized experience with centralized customer data
A strong customer relationship is built on data management. Keeping centralized storage of customer profiles ensures you’re providing personalized experiences with great service, regardless of where a customer interacts with your brand.
Build customer loyalty with reward programs
When your service is a cut above the rest, customers will keep coming back. Incentivize repeat shoppers with customized programs that offer a variety of payouts, compliment your exceptional service, and reward customer loyalty.
Engaging campaigns put your brand at the forefront
Stay top of mind with your customers by delivering cost-effective, targeted marketing. Leverage email, direct mail, and telephone initiatives with reporting informed by customer insights. Keep customers up to speed with campaigns that clearly communicate the value of your offering.
Integrations to maximize customers
Open communication between authorized retailers and carriers means every store has accurate information. We work with best-in-class partners to develop custom integrations that fit your business needs. Whether out-of-the-box or a custom integrations, our solutions are here to support you.
FEATURES
Keep Solutions Connected for an Elevated Experience
Customer Types
Set up company and customer profiles, view and track company accounts, and link customers to companies — all in one view.
Customer History
Know your customer in one click. View records on activations, repairs, emails received, invoices upsell opportunities, refunds, and more.
Customer Preferences
Set up customer-specific preferences including accounts receivable, contract type, and whether they accept checks.
Loyalty
An affinity program gives customers points or serialized coupons for their loyal business and, in return, you provide tiered rewards.
Marketing
Cost-effective targeted marketing helps your business be a customer’s first choice. Stay in touch and easily follow up using insightful lists.
Customer Reporting
Reports with a comprehensive analysis of preferences, history, and trends, means you can leverage data to better serve customer’s needs.
Partner Integrations
Our marketing partners offer everything your business needs to elevate its offering. Execute on strategies that elevate your offering.
API Integrations
Support turnkey or custom integrations and connect to external CRM systems. It’s carrier data into retailer systems for easy selling.