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RMS CRM Software for Telecom Retail

A Complete View of Your Telecom Customers

Collect, analyze, merge, and integrate – no matter what you need to do with your information, the iQmetrix Customer Relationship Management system makes it easy. Customers will know what to expect from your business and with data and insights at your fingertips, every interaction can be personalized in a meaningful way. A robust CRM is the first step towards unbeatable loyalty.

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iQmetrix CRM
iQmetrix RMS CRM

Provide a Personalized Experience with Centralized Customer Data

A strong customer relationship is built on data management. Keeping centralized storage of customer profiles ensures you're providing personalized experiences with great service, regardless of where a customer interacts with your brand.

 

Build Customer Loyalty with Reward Programs

When your service is a cut above the rest, customers will keep coming back. Incentivize repeat shoppers with customized programs that offer a variety of payouts, compliment your exceptional service, and reward customer loyalty.

Engaging Campaigns Puts Your Brand at the Forefront

Stay top of mind with your customers by delivering cost-effective, targeted marketing. Leverage email, direct mail, and telephone initiatives with reporting informed by customer insights. Keep customers up to speed with campaigns that clearly communicate the value of your offering.

 

Integrations to Maximize Customers

Open communication between authorized retailers and carriers means every store has accurate information. We work with best-in-class partners to develop custom integrations that fit your business needs. Whether out-of-the-box or a custom integrations, our solutions are here to support you.

iQmetrix CRM Marketing
Features

Keep Solutions Connected for an Elevated Experience

Customer Types

Set up company and customer profiles, view and track company accounts, and link customers to companies — all in one view.

Customer History

Know your customer in one click. View records on activations, repairs, emails received, invoices upsell opportunities, refunds, and more.

Customer Preferences

Set up customer-specific preferences including accounts receivable, contract type, and whether they accept checks.

Loyalty

An affinity program gives customers points or serialized coupons for their loyal business and, in return, you provide tiered rewards.

Marketing

Cost-effective targeted marketing helps your business be a customer’s first choice. Stay in touch and easily follow up using insightful lists.

Customer Reporting

Reports with a comprehensive analysis of preferences, history, and trends, means you can leverage data to better serve customer's needs.

Partner Integrations

Our Marketing Partners offer everything your business needs to elevate its offering. Execute on strategies that elevate your offering.

API Integrations

Support turnkey or custom integrations and connect to external CRM systems. It's carrier data into retailer systems for easy selling.

Powering a Connected Experience in Wireless

Wireless retailers work in an ever-changing, always evolving industry, and need to constantly stay up-to-date in every which way.

Intelligent Retail for Telecom Carriers

Tier 1 & 2 Carriers
Intelligent Retail for Telecom Regional Carriers

Regional Carriers
Intelligent Retail for Wireline & Cable Dealers

Wireline & Cable
Intelligent Retail for Telecom Authorized Retailers

Authorized Retailers
Intelligent Retail for Telecom Store-Within-a-Store

Store-Within A-Store
Intelligent Retail for Telecom Brand & OEM

Brand
& OEM

Telecom Industry Resources

Stay ahead of the curve with constant telecom changes.

Achieving a 360-Degree Customer View Whitepaper

Download the Whitepaper

Unified Commerce: Achieving a 360-degree View of Your Customer Webinar

Watch the Webinar

REVV Reviews Mean More Loyal Customers

Read the Case Study

Are you ready for a complete view of your customers?

Are you ready for a complete view of your customers?

Subscribe to the iQmetrix Telecom Digest
Your monthly email roundup of what's happening in the telecom sector. We share the latest wireless retail news, industry insights, best practices, and handy resources.