Vancouver, BC—September 16, 2021—Verizon authorized retailer Your Wireless integrates with iQmetrix partner Smart Access to improve staff proficiency and create service consistency across its 100 stores.
Creating a consistent experience for the customer no matter which sales associate they encounter can be a challenge when your operations include dozens of stores and hundreds of employees—all of whom might receive different training. Added to that, the continual onboarding of new staff within the wireless retail sector means that it’s essential to get staff up to speed as quickly as possible, no matter where they are located.
That’s why Your Wireless, a Verizon authorized retailer, has now signed with iQmetrix partner Smart Access to provide its location-aware, mobile performance support platform to all its 100 wireless stores across the United States.
The Smart Access mobile platform enables the rapid creation and delivery of job-specific training and product content to frontline telecom retail associates. It allows retail operators to train store associates quickly, effectively, and at scale. Using location-aware technology, Smart Access delivers bite-sized training content to an employee’s mobile device that is tailored to the exact work situation, personalized to the individual’s role, and consumed in seconds. Smart Access accelerates the speed to competency for a new associate, helping retailers onboard quickly while ensuring consistent training across teams and locations.
“A consistent, seamless customer experience was really important to us and a challenge to achieve with our existing training practices,” said Brian Schatzel, Executive Vice President of Retail at Your Wireless. “We really liked the unique, location-based model of Smart Access and the speed of deploying training materials to employees, when and where they needed it most.”
Your Wireless had previously used another learning management system (LMS), but found it was not operating at the pace required for its needs. The retailer chose to go with Smart Access due to its impressive stats on speed to productivity while creating a unified brand experience for the customer.
"Smart Access technology is designed to serve the rapid pace and work realities of the retail frontline like at Your Wireless," said Tim Regnier, CEO of Smart Access. "Consistent, on-brand customer experience makes or breaks retailers and we are excited to support the Your Wireless team in getting new associates skilled at great service, and productive six times faster than with their traditional onboarding approach."
As a user of iQmetrix’s retail management system RQ, Your Wireless already has intelligent data on workforce management. Fully integrated into the iQmetrix system, Smart Access taps into the employee data, which is automatically synced—allowing Smart Access to serve up the right training to the right employees in the right location at the right time.
Joanne Helm, Vice President of Partnerships at iQmetrix, said, “This integration between our client Your Wireless and our partner Smart Access is a prime example of what the iQmetrix Partner Ecosystem was designed for. We are proud to be collaborating with innovative solution providers to implement systems that elevate retail operations and ultimately create a better customer experience.”
Your Wireless began using Smart Access tools on September 1, with training content gradually being rolled out across 100 stores.
About Smart Access
Smart Access mobile performance support platform helps retailers train and re-skill workers faster, using technology that’s location aware. We embed training at the store or warehouse floor to give workers instant access to personalized microlearning, right for their situation and which they can consume rapidly in the flow of work. We equip retail leaders to create and distribute new content in days, and measure learning effectiveness with real-time analytics. With Smart Access, new hires contribute faster, and businesses can adapt and compete at the new pace of modern retail. Find out more at www.smartaccess.io.
About Your Wireless
Your Wireless is proud to be the largest minority-owned Verizon Authorized Agent. Our diversity and employee-first culture fills our 130+ stores across 16 States with over 400 of the best wireless experts on earth. Our motto of “Be really, really nice, know your $#%@ and always find a way,” guides our team to delivering a best in class customer experience through simplicity. We don’t like to complicate things. Find out more at www.yourwirelessinc.com.
iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using powerful reporting; and unify storefronts and digital channels for a consistent customer experience, in-store, online, and anywhere else. For 20 years, we’ve been helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise. Our solutions powered $15.5BN in sales last year, and are used by 425,000 retail professionals. iQmetrix is a privately held software as a service (SaaS) company with offices in Canada and the U.S. More information at www.iQmetrix.com.