iQmetrix Celebrates 20 Years of Creating Great Experiences
VANCOUVER, BC – May 8, 2019 – May 12, 2019 marks 20 years in iQmetrix’s pursuit of creating great experiences for its people, retailers, and the end consumer.
Founded in 1999, Christopher Krywulak started iQmetrix with the intention of creating a culture that valued and empowered its people. In turn, that resulted in a company dedicated to supporting the growth of independent wireless retailers through the company’s flagship point-of-sale and retail management solution, RQ.
“Decades ago while sitting at my workstation at the steel plant I worked at, I often daydreamed about working in a place where I actually wanted to work, where everyone wanted to work — somewhere that fed the soul instead of drained it,” recalled Christopher. “It’s been an awesome adventure taking what I learnt from my first experience as an entrepreneur starting a retail store called Jump.ca and figuring out how to scale that workplace culture into what is now iQmetrix with over 400 employees.”
Since its inception, iQmetrix has evolved into an enterprise-level company, serving a variety of retailers from those with a handful of locations to nation-wide brands across the United States and Canada, totaling over 20,000 doors and processing over $17 billion in transactions annually. Never having taken on external investment, iQmetrix’s growth has been entirely organic — a feat which is essentially unheard of for technology companies.
“From a focus on our culture to the business model we chose, we set out to create a company in a unique way from the very beginning. We were the first SaaS-based company our clients had ever dealt with; paying monthly and having their information offsite was a foreign concept,” says Kelly Kazakoff, Chief Operating Office at iQmetrix. “For retailers to accept that level of change, we knew product superiority was going to be essential to our success. We also needed to find leaders in the retail space who shared our vision, were open to new ideas, and were passionate about growing their business. 20 years later, many of those original clients are still with us; growing from tens of stores to hundreds, and in some cases, to even more than 1,000 store locations.”
Looking forward to the next 20 years, iQmetrix will continue to play a pivotal role in the strength of the wireless retail industry by focusing on solving challenges for wireless carriers and helping to bridge the experience between carriers and the dealer channel. Recognizing the broader needs of the specialty retail market, iQmetrix will also grow in markets outside of wireless, building off its considerable expertise in solving common pain points of multi-location retailers who are focused on scaling exceptional customer experiences.
iQmetrix’s success is a direct result of the company’s team of innovative, collaborative, and passionate employees. These are the people leading the charge to cement iQmetrix’s position at the forefront of the evolution of retail; moving from transactional retail to experiential retail, as driven by ever-changing and increasingly high consumer expectation.
iQmetrix would like to extend a heartfelt thank you to its clients, partners, and the entire retail industry who have helped the company reach this 20-year milestone. Please join the iQmetrix team at the 2019 Meetup, September 3-5 in Denver, CO to bring together the best minds in retail and celebrate two decades of creating great experiences.
Public Relations | iQmetrix
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iQmetrix’s point of sale and retail management solutions are designed to power the wireless and specialty retail industries. Our commerce platform offers powerful business intelligence, endless aisle, drop ship, e-commerce, and payment solutions, as well as an integrated network of over 35 partners – enabling us to be the single solution to multiple retail challenges. For 20 years, we’ve been passionate about helping our clients grow by providing excellent software, services, and expertise that enables them to adapt and thrive. Learn more at www.iQmetrix.com.