iQ Payments | Terms of Service (TOS)

Last Updated 05/05/2025

These terms are pursuant to the Master Services Agreement and Merchant Agreement or Payment Solution Schedule between you and iQmetrix.

Definitions of terms are defined here.

Introduction
1. The iQmetrix Payments Terms of Service Agreement (this “Agreement”) governs your use of the Merchant Account and the Services. This Agreement is entered into in addition to the Master Software Subscription Agreement granting you the use of the iQmetrix Platform. This Agreement supersedes any directly conflicting terms in the Master Software Subscription Agreement.
2. iQmetrix, through an affiliated company, has an agreement with Adyen N.V. and Adyen Canada Ltd. (together, “Adyen”) which enables iQmetrix to allow Merchant to subscribe to the Adyen Services as an integrated payment solution in the iQmetrix Platform to enable the Merchant to offer various payment methods to their customers to pay for goods or services of the Merchant in the United States.
3. iQmetrix currently uses the payment processor, Adyen, as the default method to process payments through the iQmetrix Platform. We may choose a different payment processor as the default method of processing payments at any time and in our sole discretion. By agreeing to this Agreement (by “click through” or otherwise), you agree to the AfP Terms and Conditions, which constitutes a legal binding contract between you and Adyen. iQmetrix is not a party to the AfP Terms and Conditions and is not liable to you in respect thereof. iQmetrix is not responsible for Adyen’s decision about whether to create or maintain an account for you. You are solely responsible for maintaining your Merchant Account, including the accuracy and completeness of all information related to such account, whether provided to Adyen or us. You are solely responsible for any failures to receive your payment or delays in receiving your payment under this Agreement if you provide incorrect or incomplete information to Adyen or us.
The Service
1. The Services, together with the Adyen Services, allow you to accept valid payments from the Merchant Customers using Cards issued by Scheme Owners. These transactions are between Merchant and Merchant Customers. The Services are intended to be used for business purposes and not for personal, family, or household use.
2. The Merchant acknowledges and accepts that all activities of iQmetrix on the iQmetrix Platform, including any settings of such Merchant for the Adyen Services, are considered to be performed by iQmetrix as authorized representative of Merchant pursuant to a mandate, permissions and instructions which iQmetrix hereby obtains from the Merchant.
3. The iQmetrix Platform will send settlement instructions with respect to the Transactions, on behalf of the Merchant, to Adyen, that will send them to an Acquiring Bank that is a member of one of the Scheme Owners. The Acquiring Bank is obligated to pay Merchant under both (a) the provisions of this Agreement, and (b) the Rules, that make both Adyen and the Acquiring Bank responsible for settling with you as a Merchant.
iQmetrix’s Role and Responsibilities
1. iQmetrix is not a PSP, a bank, a money transmitter, or an MSB, and does not offer banking, MSB services or PSP services. iQmetrix collects, analyzes, and relays information generated in connection with the Transactions. You authorize iQmetrix to provide this information to Adyen in order for Adyen to facilitate payments from the Merchant Customers to you through the Scheme Owners. As a result, Adyen - and not iQmetrix - actually conducts the settlement of card transactions and direct debit payments to Merchant. iQmetrix does not hold, own or control funds in connection with the Services, nor does iQmetrix transmit money or monetary value. iQmetrix does not receive, take possession of, or hold any money or monetary value for transmission, and does not advertise, solicit, or hold itself out as receiving money for transmission. The Merchant will not have access to the amounts carried out as payment for the goods or services from iQmetrix. Adyen is the party with the sole responsibility for conducting the settlement of funds between Merchant and the Merchant Customers.
2. iQmetrix will, with respect to the Merchant, as part of Services perform the following activities and assume the following responsibilities with respect to the procurement and use of the Adyen Services (the “Support Services”):
  - Connecting the iQmetrix Platform with the Adyen Services to enable the Merchant to use the Adyen Services via the iQmetrix Platform;
  - Enabling Merchant to apply for the Adyen Services via the Merchant Onboarding Process on its website in accordance with Merchant Onboarding Guide and gathering and verifying all KYC documentation regarding the Merchant for completeness;
  - Setting up and managing the settings and configurations for Merchant with the Adyen Services made available for such purpose, including fraud tool settings;
  - Line support to the Merchant in using the Adyen Services and the Payment Terminals; and
  - For CNP Transactions, enabling the secure entry and processing of payment transaction data on the iQmetrix Platform in accordance with applicable PCI DSS requirements and the secure submission of these to Adyen.
3. Merchant acknowledges that the processes for authentication, Authorization, acquiring, clearing and settlement of Transactions to Adyen are controlled by and are the responsibility of the third party Acquiring Banks, Scheme Owners and Issuing Banks, and acknowledges that such processes are subject to the Rules set by the relevant Scheme Owners. iQmetrix acts in its own name, is not responsible for services provided by these third parties and does not control the services provided by third party Acquiring Banks, Issuing Banks and Scheme Owners.
4. Within the context of the Services provided by iQmetrix to Merchant, Support Services are to be seen as a distinct service from the Adyen Services and the services performed by Scheme Owners and other connected parties (e.g., third party Acquiring Banks or Issuing Banks), as determined by the applicable Rules.
5. Merchant acknowledges that, if a third-party Acquirer, an Acquiring Bank, a Scheme Owner or an Issuing Bank does not timely or correctly settle funds to Adyen, iQmetrix does not have any control over timely settlement to Merchant or the correction of incorrect settlements by such Acquiring Bank, Scheme Owner, Issuing Bank, or third-party Acquirer. However, iQmetrix will, on request from Merchant, on a best efforts basis (i.e., without guaranteeing a successful outcome), and on behalf of Merchant, request settlement and/or the correction of an error by an Acquiring Bank, a Scheme Owner, an Issuing Bank, or third party Acquirer to Adyen.
6. Where supported by the relevant Acquiring Banks and Scheme Owners, Adyen will process Transactions in the currency in which the Transaction was submitted for processing, provided Merchant make a bank account available in the relevant currency to enable settlement in such currency to the Merchant. An up-to-date list of settlement currencies can be provided upon request. Where Adyen is requested or required to apply a currency conversion, Adyen will (if supported) execute such currency conversion subject to a Forex Management spread of (i) 1.2% if the conversion is made between Adyen’s standard FX currencies or (ii) 3% if the conversion involves a non-standard FX currency. An up-to-date list of standard FX currencies can be provided upon request. As reference rate for foreign exchange (FX), Adyen uses the daily FX mid-rate as published online by Oanda Business Information and Services Inc. The Merchant will in case of a Chargeback or Refund only be debited the original settlement amount received by the Merchant (in the original settlement currency) and the remainder of the original Transaction amount paid by the Merchant Customer (in the original Transaction currency and accordingly including any currency conversion differences and/or related costs) shall be for the account of iQmetrix.
Compliance with Rules and Laws
1. The Merchant will not use the Services for the sale of any product or service which violates any Applicable Law or Rule. You shall only use the Services for the purposes as agreed in the Agreement and shall specifically not perform or allow to be performed any actions detrimental to the security or performance of the Services without iQmetrix’s prior written consent.
2. The Services will not be not used by the Merchant for any product or service which appears in Adyen’s Prohibited and Restricted Services and Products List, as amended from time to time by Adyen in its sole discretion (available at: https://www.adyen.com/legal/list-restricted-prohibited), except if an express waiver is provided, and agreed to, by Adyen for products or services in the “restricted” category. Such a waiver by Adyen should not be interpreted as the advice or opinion of Adyen as to the legality of the Merchant products and services under Applicable Law or the Rules, or of the use of the Adyen Services therefore.
3. Merchant is fully responsible, and will fully indemnify iQmetrix and Adyen, for any claims, fines, and costs caused by any non-compliance by Merchant to Applicable Laws or Rules, expressly including any fines imposed by the Scheme Owners or by regulatory authorities on Adyen or iQmetrix as a result of such noncompliance.
4. WARNING: For violations of certain key requirements under the Rules by Merchant, some Scheme Owners can levy significant fines, ranging from US$25,000 to over US$1 million. The Scheme Owners do this to protect the paying customers, merchants and providers of the Payment Methods collectively against misuse, fraud, illegal activities, breach of Applicable Laws and excessive costs. Key examples of Rules which are subject to such fines: (i) using the Payment Method for products and services other than for which the Merchant received express authorisation to use it for; (ii) using the Payment Method for products and services which are violating Applicable Laws; (iii) using the Payment Method for selling products and services for which the Scheme Owner explicitly prohibited its use (e.g. adult content, arms, drugs, counterfeit goods); (iv) using the Payment Method for the benefit of a third party / reselling the use of the Payment Method to a third party; (v) percentage of Transactions of a Merchant which is subject to a Chargeback is above the applicable acceptable level; (vi) breaches of security and confidentiality obligations with respect to payment data and in particular details of credit cards used such as the CVC number or credit card number; (vii) fraudulent, misleading activities of which customers making payments are the victim.
5. On the iQmetrix Platform and the websites of the Scheme Owners, more detailed information on then current applicable fines and Rules is made available for Merchant. Merchant is strongly advised to regularly review the then current Rules and relevant changes to Applicable Laws as applicable to Merchant’s products and services and business practices to ensure their compliance to applicable Rules.
6. Where Adyen or iQmetrix becomes aware of and/or receives any notice of a potential exposure to a fine from the Scheme Owners related to any Merchant behaviour, Merchant will on first request provide all reasonable co-operation to help investigate the relevant circumstances and remedy the relevant violation, notwithstanding all other rights and remedies of Adyen or iQmetrix in such situation as per the Agreement. If fines are applied for the Merchant’s violations, these are invoiced by the Scheme Owners and/or the relevant Acquirer to Adyen as their contracting party. Merchant shall fully indemnify and hold iQmetrix and Adyen harmless from any fines applied by the Scheme Owners as a result of Merchant’s breach of the terms of this Agreement and related incurred reasonable legal and other costs.
7. Where relevant, each party will ensure adequate technical and procedural security measures are implemented with respect to their systems and in particular with respect to their interfaces to ensure system integrity and protection against unauthorised third party access and use of data processed, expressly including payment transaction data and any personal data. Each party will indemnify and hold the other party harmless from third party claims including fines from Scheme Owners and acquirers resulting from a breach of the obligations under this section 11.7.
8. You must comply with all Rules. The Rules are incorporated into this Agreement by reference as if they were fully set forth in this Agreement. You shall comply with all Applicable Law, including, without limitation, those relating to anti-money laundering compliance, bank regulatory authorities, and local consumer protection agencies. You will assist us in complying in a complete and timely manner with all Applicable Laws and Rules, now or hereafter applicable to any Card transaction or this Agreement. You will execute and deliver to us any information we may reasonably deem necessary. If any terms of this Agreement conflict with the Rules, the Rules will govern. If you are required to enter into such an agreement and decline to do so, we may suspend or terminate your Merchant Account. Notwithstanding iQmetrix’s assistance in understanding the Rules, you expressly acknowledge and agree that you are assuming the risk of compliance with all provisions of the Rules, regardless of whether you have possession of those provisions. The Scheme Owners make excerpts of their respective Rules available on their websites.
9. In the event of a change in Fees or the introduction of a new Fee, Merchant shall be given 90 days prior notice by iQmetrix by notification on iQmetrix’s website, the Merchant’s account console or email, and the Merchant may accept the change or terminate the Agreement without penalty within the notice period.
10. Merchant warrants and agrees that it shall at its own cost complete and maintain all necessary tax registration requirements in any territory for which it is required to charge, collect, pay over or remit any applicable taxes.
11. Merchant may accept credit cards from a Scheme Owner without requirement to accept debit cards from same Scheme Owner. Merchant may accept debit cards from a Scheme Owner without requirement to accept credit cards from same Scheme Owner.
12. Merchant may offer discounts for different Payment Methods and different Scheme Owners. Merchant will have any such discount clearly marked at point of sale.
13. Merchant must not deposit a Transaction receipt that does not result from an act between the Cardholder and the Merchant.
14. Merchant must not require a Cardholder to complete a postcard or similar device that includes the Cardholder’s account number, Card expiration date, signature, or any other Card account data in plain view when mailed. Merchant must not request or use an account number for any purpose other than as payment for its goods or services.
15. Merchant must not disburse funds in the form of travelers cheques, if the sole purpose is to allow the Cardholder to make a cash purchase of goods or services from the Merchant.
16. Merchant must not disburse funds in the form of cash, unless the Merchant is dispensing funds in the form of travelers cheque or foreign currency. In this case, the Transaction amount is limited to the value of the travelers cheques or foreign currency, plus any commission or fee charged by the Merchant.
17. Merchant must not enter into interchange any Transaction receipt for a Transaction that was previously charged back to the Acquirer and subsequently returned to the Merchant, irrespective of Cardholder approval. The Merchant may pursue payment from the customer outside the system.
18. Merchant must not accept a Visa Consumer Credit Card or Commercial Visa Product to collect or refinance an existing debt.
19. Merchant must not accept a Card to collect or refinance an existing debit that has been deemed uncollectable by the Merchant providing the associated goods or services.
20. Merchant must not enter into interchange a transaction that represents collection of a dishonored check.
Deposit of Funds
1. Adyen will transfer funds to the Merchant’s bank account as instructed through the iQmetrix Platform, on your behalf, subject to this section 14.
2. The Merchant will be placed on a deposit payout schedule set by iQmetrix at its sole discretion. Adyen and iQmetrix are not responsible for delays to the payout schedule described herein, which can include, but are not limited to, bank holidays, bank errors or issues, system outages or issues, and issues with Merchant onboarding. In such circumstances, funds will be deposited in the Merchant’s bank account as soon as technically possible.
3. The Merchant agrees that Adyen may withhold the fees due by Merchant to iQmetrix and consents to the payment of the fees as disclosed in the Fee Disclosure Box to iQmetrix by Adyen.
4. If Adyen cannot transfer the funds to the Merchant’s bank account (due to inaccurate or obsolete bank account information entered by the Merchant, or for any other reason), neither Adyen nor iQmetrix will have any liability to Merchant for delayed funds.
5. If a negative balance occurs on the Merchant Account as the result of Refunds or Chargebacks or as a result of the payment of the fees due to iQmetrix (the “Negative Balance”), Adyen will charge such Negative Balance to iQmetrix, the Merchant will owe such Negative Balance to iQmetrix, and the Merchant consents that this Negative Balance be withheld from future funds owed to you as further detailed below. Upon request, you undertake to pay immediately iQmetrix the Negative Balance.
Reserves
1. If applicable, we may, at any time, temporarily suspend or delay payments to you and/or we may designate an amount of funds that Adyen must maintain in your Merchant Account (“Reserve”) to secure the performance of your payment obligations under this Agreement. We may require a Reserve for any reason, including high Chargeback risk or indications of performance problems related to your use of the Service.
2. The Reserve will be in an amount as reasonably determined by us to cover anticipated Chargebacks, returns, unshipped merchandise and/or unfulfilled services or credit risk based on your processing history, or such amount designated by our processor. The Reserve may be raised, reduced, or removed at any time by iQmetrix, in its sole discretion, based on your payment history, a credit review, the amount of any arbitration award or court judgment against you in iQmetrix’s favor, or otherwise as iQmetrix or its processor or Adyen may determine or require. If you do not have sufficient funds in your Reserve, Adyen may fund the Reserve from any funding source associated with your Merchant Account, or from any other Merchant Account under your control or any funding source associated with such other Merchant Account, including but not limited to any funds (a) credited to your Merchant Account, (b) due to you under this Agreement, or (c) available in your bank Merchant Account, or other payment instrument registered with us.
3. You grant us a security interest in and lien on any and all funds held in any Reserve, and also authorize us to make any withdrawals or debits from the Reserve, without prior notice to you, to collect amounts that you owe us under this Agreement, including without limitation for any reversals of deposits or transfers made to your Merchant Account. You will execute any additional documentation required for us to perfect our security interest in any funds in the Reserve. This security interest survives for as long as we hold funds in your Reserve; however, it does not apply to any funds for which the grant of a security interest would be prohibited by law. You irrevocably assign to us all rights and legal interests to any interest or other earnings that accrue or are attributable to your Reserve. You will not be entitled to a return of any sums remaining in reserve for up to 270 days following termination of your Merchant Account.
Fees
1. iQmetrix charges fees to you for using the Service. Adyen withholds some of these fees from payments received by you. These fees are netted by Adyen against other funds due to you or debited by Adyen from your bank account. Other fees will be invoiced at the end of each month; fees are non-refundable; fees are due upon receipt of invoice by Merchant. You agree to pay iQmetrix the fees that are listed in the Fee Disclosure Box. Subject to the terms of this Agreement, we reserve the right to change our Fees at any time. By continuing to use the Service, you consent to the change in Fees. To withdraw your consent, you must close your Merchant Account. iQmetrix may increase the fees or introduce a new fee, upon providing 90 days prior notice to Merchant. Merchant may terminate this Agreement without any early termination fee or other penalty within ninety (90) days of receiving such notice.
2. You may not require any Cardholder to pay any part of any discount rate or other charge imposed upon Merchant by the Agreement, whether through imposition of a price increase not imposed on cash paying customers or through imposition of any charges not imposed on cash paying customers. However, nothing herein shall prevent Merchant from offering (i) discounts to customers for cash purchases or (ii) differential discounts to customers among different card associations. The availability of such discounts are required to be clearly marked at the point of sale.
3. Merchant will receive a minimum of 90 days’ notice of any Fee increases or the introduction of a new fee related to any credit or debit card transactions. The notice to the Merchant will describe the nature of the Fee change and will provide a summary of the changes, facilitating the merchant to be able to determine the difference. A Fee change will be clearly highlighted on the merchant statement the month following a Fee change and, if requested by a Merchant following a Fee change, an updated Fee Disclosure Box will be provided to Merchants. Merchant will receive a minimum of 90 days’ notice of any reduction in applicable pass through fees.
Taxes
1. iQmetrix or Adyen may have tax reporting responsibilities in connection with the Service. iQmetrix or Adyen will report as required by law, your name, address, Tax Identification Number (such as Employment Identification Number or Social Security Number), the total dollar amount of the payments you receive in a calendar year, and the total dollar amount of the payments you receive for each month in a calendar year.
2. You are responsible for determining all taxes assessed, incurred, or required to be collected, paid, or withheld, in connection with your use of the Service. You are solely responsible for collecting, withholding, reporting, and correctly remitting any taxes to the appropriate tax authority. iQmetrix is not obligated to, and will not, determine whether taxes apply, or calculate, collect, report, or remit any taxes to any tax authority arising from your use of the Service.
Merchant Obligations
1. Representations and Warranties
  You represent and warrant to us that: (a) you are eligible to register and use the Service and have the right, power, and ability to enter into and perform under this Agreement; (b) the name identified by you when you registered is your business name under which you sell goods and services; (c) any sales transaction submitted by you will represent a bona fide sale by you; (d) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a Merchant Customer; (e) you will fulfill all of your obligations to each Merchant Customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the Merchant Customer; (f) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations; (g) except in the ordinary course of business, no transaction submitted by you through the Service will represent a sale to any principal, partner, proprietor, or owner of your entity; (h) you will not use the Service, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of the Service; (i) your use of the Service will be in compliance with this Agreement. For additional transaction criteria, refer to Schedule C.
Customer Service
1. You are solely responsible for all customer service issues relating to your goods or services, including pricing, order fulfillment, order cancellation by you or the Merchant Customer, returns, Refunds and adjustments, rebates, functionality and warranty, technical support and feedback concerning experiences with your personnel, policies, or processes. In performing customer service, you will always present yourself as a separate entity from iQmetrix. You will cooperate with iQmetrix to ensure that Merchant Customers have access to clear customer service information, including an active customer service email address and telephone number.
Refunds and Returns
1. You agree to process returns and provide refunds and adjustments for goods or services (the “Refunds”) through your Merchant Account in accordance with this Agreement and the Rules. The Rules require that you will (a) maintain a fair return, cancellation, or adjustment policy; (b) disclose your return or cancellation policy to Merchant Customers at the time of purchase, (c) not give cash Refunds to a Merchant Customer in connection with a payment card sale, unless required by law, and (d) not accept cash or any other item of value for preparing a payment card sale Refund. You will not submit a Refund relating to any transaction not originally submitted to us, nor will you submit a Refund that exceeds the amount of the original transaction. Your Refund policies must be the same for all payment methods. If your Merchant Customer is dissatisfied with your Refund policy, the Merchant Customer may dispute the payment.
Retrieval & Chargeback Handling
1. A retrieval request occurs when the card issuer asks for a copy of the actual sales receipt or invoice of a transaction. This is the first step the issuer may take prior to the transaction being disputed and becoming a Chargeback. A fee may be assessed for each retrieval request. The amount of a payment may be charged back to you if (a) it is disputed by a Merchant Customer, (b) it is reversed for any reason, (c) it was not authorized or we have any reason to believe that the transaction was not authorized, or (d) it is unlawful, suspicious, or in violation of the terms of this Agreement. If a Chargeback occurs, you owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines, or penalties assessed by Adyen, the Acquiring Banks, the Issuing Banks, processors, or the Scheme Owners. If you do not have sufficient funds in your Merchant Account, we will have the remedies set forth in “Collection Rights” section below. If you have pending Chargebacks, Adyen may delay payouts to you. You are responsible for all Chargebacks, whether or not the Chargeback complies with the Rules.
2. Further, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may request Adyen to withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Customer’s complaint, in which case we will request Adyen to retain and Refund the funds; (b) the period of time under Applicable Law or regulation by which the Customer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occur.
3. If we determine that you are incurring an excessive amount of Chargebacks, iQmetrix or Adyen may establish controls or conditions governing your Merchant Account, including without limitation, by (a) assessing additional Fees; (b) creating a reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees; (c) delaying payouts; and/or (d) terminating or suspending the Service or closing your Merchant Account.
4. You agree to assist us when requested, at your expense, to investigate any of your transactions processed through the Service. To that end, you permit us to share information about a Chargeback with the Merchant Customer, the Merchant Customer’s financial institution, and your financial institution in order to investigate and/or mediate a Chargeback. We will request necessary information from you to contest the Chargeback. If the Chargeback is contested successfully, we will release the reserved funds to you. If a Chargeback dispute is not resolved in your favor by the Scheme Owners or issuing bank or you choose not to contest the Chargeback, we may recover the Chargeback amount and any associated fees as described in this Agreement. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary documentation within seven (7) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.
Collection Rights
1. If you owe iQmetrix money, Adyen may deduct that money from your incoming payments or debit your bank account, to the extent permitted by law. Adyen may set off any obligation you owe us under this Agreement (including Chargebacks) against any credit in your Merchant Account or against any amounts due to you. All Fees are deducted first from the transferred or collected funds and thereafter from your Merchant Account. If you do not have sufficient funds, Adyen may collect from any funding source associated with your Merchant Account, or from any other Merchant Account under your control, or from any funding source associated with such other Merchant Account, including but not limited to any funds (a) deposited by you, (b) due to you under this Agreement, or (c) available in your bank account, or other payment instrument registered with Adyen.
2. Your failure to pay in full amounts that you owe us on demand will be a breach of this Agreement. You will be liable for our costs associated with collection in addition to the amount owed, including without limitation legal fees and expenses, collection agency fees, and interest at the lesser of one and one-half percent (1½%) per month or the highest rate permitted by law. At its discretion, iQmetrix may make appropriate reports to credit reporting agencies and law enforcement authorities and cooperate with them in any resulting investigation or prosecution. You hereby expressly agree that all communication in relation to delinquent accounts will be made by electronic mail, by phone, or any other means as provided by you to iQmetrix. Such communication may be made by iQmetrix or by anyone on its behalf, including, but not limited to, a third-party collection agent.
Force Majeure
1. iQmetrix shall not be responsible for delays, non-performance, damages, lost profits, or other losses caused directly or indirectly by any Act of God, including without limitation fires, earthquakes, tornadoes, hurricanes, wars, pandemic, labor disputes, communication failures, legal constraints, power outages, data transmission loss or failure, incorrect data transmission or any other event outside the direct control of iQmetrix.
Fraud Tool Use
1. All Transactions processed will be screened by Fraud Control Tools, which performs a number of checks on a Transaction, which indicate the likelihood of the Transaction being fraudulent.
2. The Fraud Control Tool does not guarantee the prevention of fraudulent Transactions, nor against resulting Chargebacks or fines. Regardless of the Fraud Control Tool’s indication, Transactions may be fraudulent or non-fraudulent.
3. Adyen and iQmetrix reserve the right to cancel Transactions that it has reasonable grounds to suspect to be fraudulent or involving other criminal activities, even if the Fraud Control Tool failed to block the Transaction.
Data Analytics
1. Adyen and iQmetrix may use de-identified transaction-related data, which may also be aggregated data, for various purposes including but not limited to analysing, tracking, and comparing transaction and other data to develop and provide insights for Merchant and/or other customers as well as for developing, marketing, maintaining and/or improving Adyen’s or iQmetrix’s products and services.
2. iQmetrix will process personal data for the Data Analytics in accordance with the iQmetrix Privacy Policy (available at: https://www.iqmetrix.com/privacy-policy).