TEAM Wireless, a 52-store Verizon Authorized Retailer, prides itself on the relationships they have with their customers. When it came to their customer outreach program however, they realized that their existing efforts were not well-received by guests.
Understandably, they wanted to strengthen existing relationships rather than push customers away so a personalized, one-to-one approach was in order.
That’s where personalized one-to-one customer outreach comes in. When done right, retailers stand out and connect with their customers in a more personal, authentic, and localized way.
In this on-demand webinar, you’ll hear Samantha Wagar, Enterprise Customer Success Manager at Statflo, and Dan Phee, COO at TEAM Wireless, explain:
- How he got his sales reps excited about outreach
- The results TEAM Wireless achieved within 90 days of rolling Statflo out
- The coaching process between Statflo and the entire TEAM Wireless organization
- Why Statflo helps TEAM Wireless hold their team accountable
Want to learn more? Statflo’s direct integration with RQ allows you to reach your customers in a hyper-localized way using SMS and calling. It also gives management an audit trail of activity so you know with certainty that your customer outreach program leads to more transactions.