Client Experience

Dedicated Client Experience Team

Committed to enhancing your overall success, satisfaction, and value you receive from our products and services.

Strategic Partnership

From launch specialists, to training and education experts, to on-call product support, the iQmetrix team has your back every step of the way. Our people care about your business's success. We're your strategic partner; here for the long haul.

 

"Great people, they are amazing to work with, very responsive, and quick to reply."
Troy Mileski, Inventory Control Managers, TEAM Wireless

Ensuring a Successful Launch

Moving to a new retail management software solution can be daunting, but iQmetrix is here to help.

Our team knows how critical the launch period is. With expertise in launching thousands of specialty retailers of all shapes and sizes, we'll be the every step of the way to ensure a successful implementation of our software within your business.

We'll assess your specific needs and create a detailed a launch plan for your business, complete with responsibilities, milestones, timelines, and budgets.

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Client Managers

Our client managers are subject matter experts on the products you use every day and will provide you with industry best practices that benefit you. With continued communication, we hope to foster relationships that helps your business achieve success.

We'll review your business's performance, helping you to optimize available functionality and provide the pathways to extra training if and when it's needed.

"There are days when I feel like they are just as excited about my business succeeding as I am."
Matt Kamla, Director of IS, Cell Plus

"The support is unreal. With software this robust, service and support are absolutely everything."
Brian Boucher, CEO, TEAM WirelesS

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24/7 Support

After you've launched RQ, the support from our team won't stop.

If you come across any issues when using your software, our team takes care of the troubleshooting and helps you find the solutions that let you get back to business.

Available 365 days a year, we're ready to answer any question you have via phone, online chat, or email.

Events

Our events are designed to take your retail strategies to the next level. Be it our educational sessions, roundtable discussions to help mold the future of retail, networking events to strategize with fellow retailers, social events to wind down and refresh, or inspiring keynotes that leave you itching to get back to the office, there's something for everyone at an iQmetrix event.

Client Services

Taking your business to the next level.

In addition to traditional support channels, we also offer ongoing training and educational opportunities so you can continue to build your knowledge of RQ and find new ways to improve efficiencies to grow your business.

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Training Services

Sometimes you need more than a help file or webinar to get the information you need, and we have you covered. Our experts will help train your team to maximize RQ based off your individual business needs.

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Reporting Services

Our team will listen to your needs and find the best, most cost effective reporting solution to meet your needs using the many options we have available to support your business's goals.

Managed Services

Let our team to do the heavy lifting so you can focus on growing revenue. We have a variety of services to help with operations, inventory, price sheet maintenance, or reconciliation.

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Connectivity Services

Today’s world is all about connectivity. Our team will help you maximize APIs, VMIs, CMIs, Postman, or DataConnect; whatever suits your connectivity needs.

Are you ready to offer more?

Complete the form below to see how iQmetrix can redefine your in-store experience.

Ready to Grow Your Business?