Unveiled at SummitX 2025: The Next Generation of Interconnected Commerce

At this year’s SummitX in Carlsbad, we took a major leap forward in how telecom retailers sell, fulfill, and connect in a digital-first world.

Our very own Lauren Wilmsen, Lead of Product, and Ken Konkel, Lead of Technology, took to the SummitX main stage to introduce something truly transformational: the Interconnected Commerce Retail Suite. This next-generation suite connects every part of your telecom retail business through one intelligent, unified platform. 

A Major Leap Forward for Telecom Retail 

This new suite, made up of iQ Storefront, iQ Hub, and iQ Pay, represents a unified ecosystem that connects every part of the telecom retail experience, from online to in-store, front-of-house to back-office. Built on the iQ Platform, these products bring together flexibility, intelligence, and interoperability to help retailers thrive in today’s fast-changing market. 

Shaped by the 5 Megatrends Defining Telecom Retail 

The Interconnected Commerce Retail Suite was guided by insights from iQmetrix’s Industry Address at SummitX 2025, which explored the top five megatrends transforming telecom retail today: 

1. Retail Powered by Human Connection
   Technology doesn’t create loyalty, people do. The most successful retailers are empowering their teams with smarter tools and stronger training. The new iQmetrix suite enhances the human side of retail by giving associates intuitive, intelligent tools that make every interaction meaningful. 
2. Retail Powered by Reimagined Stores
   Brick-and-mortar isn’t dying, it’s evolving. Physical stores remain central to unified commerce, and iQ Storefront and iQ Pay enable smaller, smarter, tech-driven spaces that blend digital and physical experiences. 
3. Retail Powered by Seamless Journeys
   Friction is no longer acceptable. Customers expect instant, connected experiences across every touchpoint. The Interconnected Commerce Retail Suite makes this possible with fast, integrated workflows that unify online and in-store journeys. 
4. Retail Powered by Smarter Device Lifecycle Management
   As upgrade cycles slow and refurbished markets rise, sustainability and value are key. The new iQmetrix suite helps retailers adapt with tools for smarter device management, automation, and unified data. 
5. Retail Powered by AI
   Nearly every telecom retailer (96%) expects to use AI for personalization, and 45% plan to use it to optimize staff performance. Across iQmetrix’s new suite, AI is embedded directly into workflows, guiding actions, surfacing insights, and creating intelligent automation that makes work smarter, not harder. 

iQ Storefront: Beyond the Point of Sale 

Traditional POS systems simply process transactions. iQ Storefront is something entirely new: a device-agnostic, highly customizable retail platform that empowers telecom retailers to deliver seamless, end-to-end customer experiences. 

Key capabilities include: 

• Intuitive displays that show associates only what they need to serve customers efficiently. 

• Smarter selling powered by AI with real-time recommendations for products and promotions. 

• Faster checkout through streamlined workflows and fewer clicks. 

• Built-in training support, reducing onboarding time for new employees. 

• Complete order visibility, connecting online and in-store purchases in a single view. 

iQ Storefront also integrates directly with iQ Pay, creating a unified checkout experience that supports mobile-first payments and real-time reporting. 

Currently available to Total Wireless retailers, iQ Storefront will expand to Verizon and major Canadian operators in early to mid-2026. Until the release of iQ Hub, it will be powered by RQ, ensuring a smooth transition. 

iQ Pay: Powering the Future of Payments 

iQ Pay is a fully embedded, end-to-end payments solution designed for modern telecom retail. It consolidates everything; processing, hardware, reporting, and support; into one streamlined experience, helping retailers simplify operations and focus on customers. 

Key benefits include: 

• All major payment methods supported, including Apple Pay, Google Pay, and digital wallets. 

• Single-vendor simplicity, integrating onboarding, hardware sourcing, and support. 

• Strong security, with PCI, PSD2, and EMV compliance and real-time fraud prevention. 

• Offline reliability, enabling transactions even without connectivity. 

• Centralized chargeback management for faster resolution. 

• Flexible hardware options, from lightweight readers to full mobile Android devices. 

• Automatic updates, requiring no custom firmware. 

iQ Pay is available now and integrates seamlessly with RQ and iQ Storefront, giving telecom retailers a mobile-first payment solution that’s fast, secure, and future-ready. 

iQ Hub: Revolutionizing the Back Office 

Building on the trusted RQ Retail Management System, iQ Hub reimagines telecom back-office software with a lightweight, web-based platform that centralizes operations, inventory, and administration. 

Highlights include:

• Personalized dashboards tailored by user role. 

• Automated workflows that reduce manual effort and errors. 

• AI-driven insights through iQ Assist, surfacing next-best actions automatically. 

• Simplified setup and management with preloaded data and smart tools. 

• One-click extensibility to instantly add apps and integrations. 

Set for release in late 2026, iQ Hub will become the operational core of the Interconnected Commerce Retail Suite, empowering back-office teams with data-driven intelligence and flexibility. 

Seamless Innovation, Unified Architecture 

Powered by the iQ Platform, the Interconnected Commerce Retail Suite delivers modular deployment, cloud scalability, and intelligent APIs that connect carriers, manufacturers, retailers, and vendors across the telecom ecosystem. 

The iQmetrix Interconnected Commerce Retail Suite is a new foundation for the next decade of telecom retail. 

Want to learn more about how iQ Storefront is redefining telecom retail?