Everybody knows that device activation times tend to be slow and clunky, with many swivel-chair processes creating a time-consuming task for associates and a poor experience for the customer. The goal? Sub-10-minute activation processes that are effortless, error-free, and create more space for upselling and ensuring a great customer journey.
At the recent 2023 Telecom Industry Address, Jason Raymer, our Senior Vice President of Revenue and Client Experience, showed attendees how new technology addresses these pain points and offers the ideal activation flow in a way that is unique to the market.
Check out the video extract below to learn more.