The Latest Scoop on Retail

5 Ways to Avoid Return Headaches in Wireless Retail

Jul 11,2018 — Renee Mohr

Buyer’s remorse; we’ve all felt it. The return process is an incredibly important, yet often overlooked reality in wireless retail. Much like today’s consumer needing a seamless, omnichannel purchasing experience, they also demand a seamless, transparent, and omnichannel return experience.

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What the Phigital Generation Will Expect From Customer Service

Jul 09,2018 — Stephanie Boyle

The term “Phigital” refers to the blurring of the lines between the physical and digital worlds. From a retailer’s perspective, this term points to spaces that blend in-person and online experiences to create a hybrid of both. As such, the Phigital Generation (the demographic cohort after the Millennials, also known as Phygital or Generation Z) is a young group of digital-native consumers who expect brick-and-mortar shopping experiences to seamlessly incorporate digital technology.

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Wireless Retail Trends You Might Be Missing

Jul 06,2018 — Brayden Gervan

Ever-changing; it’s the best descriptor for the wireless industry. We’ve said it once, and we’ll say it again—with wireless being a place of constant betterment, innovation, and advancement, it can be tough to know what the latest trends are and even tougher to decide which are worth following and which will be forgotten in the next day, month, week, or year.

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5 Ways Repair Shops Can Diversify Revenue Beyond Repair

Jul 04,2018 — Megan Howse

There is a lot of money to be made in the repair industry, but revenue growth doesn’t just depend on just actual device repair. Repair retailers that are thinking above and beyond repairing devices and are looking at the more advanced angles of their operations that will not only be more competitive but will help them make a lot more money and scale their business much faster.

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A Sneak Peek Into Meetup 2018

Jul 02,2018 — Tanya Floer

The iQmetrix Meetup is back and we’re buzzing with excitement! With fellow retailers, iQmetrix product experts, sponsors, and other industry leaders sure to be in attendance, this year’s event promises to bring the same valued thought leadership, idea sharing, and networking opportunities as previous iQmetrix events. Hosted once again at the Fairmont Scottsdale Princess in Scottsdale, AZ, the 2018 Meetup is October 21-23, 2018.

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4 Ways to Personalize the Customer Journey

Jun 27,2018 — Tara Bartlett

According to Accenture’s 2018 Personalization Pulse Check, 91% of consumers are more likely to shop with brands who recognize, remember, and provide relevant offers and recommendations.

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[Video] 5 Ways to Succeed in the Growing Cell Phone Repair Segment

Jun 25,2018 — Megan Slinn

The cell phone repair segment is expanding at a growth rate of 5.5% through 2017 according to the IBIS world report and will only continue to grow in the next few years.  With the constant growth comes more and more competitors in the segment. So, as a retailer, you need to be ready for increased market saturation by looking into changes you can make to your current POS, or what a new POS system would need, that would give you an edge on your toughest competitors.  Here are 5 areas to that you should consider:

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[Video] What the Heck is an API and Why Would you Need One?

Jun 20,2018 — Megan Howse

I have a confession to make. When I entered the software world, I didn’t really understand what an API was. I knew it wasn’t to be confused with a type of craft beer, but I was struggling with understanding APIs beyond that!

I came to realize that an API, or an Application Program Interface, could help increase business efficiencies and somehow connect different software systems together but that was the extent of my knowledge.

Today we’re going to break APIs down a bit and explain just some of the things that they can do for you.

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Visual Merchandising Techniques That Drive In-Store Traffic

Jun 20,2018 — Marty Yaskowich

Contrary to the buzz about e-commerce replacing brick-and-mortar, getting consumers in the doors of physical retail locations remains crucial to brands' success.

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Real Inventory Management: How to Increase Inventory Visibility Across Your Stores

Jun 20,2018 — Adam Wiebe
Effective Inventory Management begins with improving our visibility into actual inventory levels and Virtual Quantity.

Let’s dive into the processes that reveal true in-store sellable quantities through your POS data, and how to better leverage Virtual Quantity in relevant auto ordering and transferring tools.

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Your 'Frankenstein' Legacy System is Holding You Back

Jun 20,2018 — Juan Sanchez

Today’s fast paced retail world means you need to differentiate quickly or be left behind to stronger competition. We see this with the emergence of retail giants Amazon, and closures of once powerful brands such as Danier Leather.

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4 Benefits of Using a Retail POS System in Your Repair Shop

Jun 13,2018 — Sophie McKee-Wright

For those of us who have had the misfortune of breaking our phones, we can all remember the awful shattering sound it made after it plummeted to the floor. In 2017, SquareTrade, a company that insures smartphones, reported that “a cellphone in the U.S. breaks every two seconds.” With the increasing popularity of these expensive, yet fragile smartphones, it’s no surprise that the repair industry has seen a boost in sales over the past few years.  

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How Wireless Retailers Can Compensate for Seasonal Lulls

Jun 11,2018 — Beth Wanner

All retail businesses are susceptible to seasonal peaks and lulls. Exactly when businesses experience these highs and lows is dependent upon factors like the business’s location and product category—after all, winter coats will of course be more popular during the winter season, and this season occurs at different times of the year around the world—but for wireless retailers everywhere, November and December are undeniably the best months for business. Approximately 30% of all the electronics sold annually in the U.S. are purchased between Thanksgiving and the Christmas holidays, with Apple alone selling more than 77 million iPhones in the just last quarter of 2017. ‘Tis truly the season to be a wireless retailer.

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