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About iQmetrix

Creating Great Experiences

iQmetrix is an industry-leading, trusted provider of intelligent retail management software built for telecom.

About iQmetrix - Create Great Experiences
 

Our Story

For more than 20 years, iQmetrix has been passionate about creating great experiences for telecom retailers and their customers.

Our founders began in wireless with the founding of Jump.ca, a Saskatchewan-based telecommunications company. They quickly recognized that retail management solutions on the market could not meet the needs of telecom companies. Industry retailers have specific needs that can’t be supported by a blanket retail software.

Now an enterprise-level company with 450-plus employees, iQmetrix has evolved to support retailers across North America with offices in both Canada and the United States. The iQmetrix ecosystem powers enterprise-scale carriers as well as small-and-medium telcos and enables them to achieve their strategies for profitability and growth. In 2020, the foundational product, known as RQ, processed $15.5 billion in wireless sales and was used by 425,000 users.

Today, iQmetrix is forging ahead to support the future of telecom retail, whatever it may look like. From channels that exist today to those than have yet to be imagined, iQmetrix is focused on enabling retailers to buy anywhere, creating great experiences on every step along the way.

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1999 | iQmetrix is founded in Regina, SK

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2002 | First clients are signed after three years of development

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2002 | iQmetrix was named one of Top 25 Up and Coming IT Companies in Canada by The Branham Group

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2006 | Denver office opens, after a year of iQmetrix hosting US client data at a Denver datacenter

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2006 | iQmetrix achieves market leadership among North American indirect wireless retailers

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2008 | iQmetrix Completes Acquisition of Work Software Systems

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2009 | RQ4 the next generation of RetailiQ Retail Management, was launched

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2009 | iQmetrix head office relocates from Regina, SK, to Vancouver, BC

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2011 | iQmetrix reaches milestone of RQ solution powering 10,000 wireless retail locations

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2012 | iQmetrix signs first Australian client

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2018 | Tier 1 carrier rolled out the iQmetrix BOPIS solution across its authorized retailer doors

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2019 | RQ solution powers over 20,000 wireless retail stores in US and Canada

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2020 | The iQmetrix omnichannel suite of solutions is named the Business App of the Year at the Mobile Breakthrough Awards

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2020 | RQ powers $15.5 billion wireless sales in US and Canada

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2021 | iQmetrix launches Remote Pay contactless payment solution

 

Our Leadership

The members of the iQmetrix senior leadership team bring unsurpassed telecom retail sector knowledge and expertise to the table. To find out more, click on the “Read Bio” link for their individual roles and backgrounds.

Ryan-Volberg

Ryan Volberg

Lead (President and CEO),
iQmetrix

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Stacy

Stacy Hamer

Lead (Vice President),
Client Experiences

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Joanne

Joanne Helm

Lead (Vice President),
Partner Management

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Theresa Rowsell

Theresa Rowsell

Lead (Vice President), Product

Read Bio

Jeff

Jeff Vall

Lead (Vice President),
Corporate Development

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Aaron

Aaron Watson

Lead (Vice President),
Finance

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Our People

iQmetrix would be nothing without the 450-plus incredible “iQers” that bring their talent, passion, and experience to their jobs every single day. We are fiercely proud of our self-management approach, our SLICCE cultural values that guide everything we do, our commitment to giving back, and our ability to have a great time while excelling at our work.

If you’re interested in learning more about what it means to be an iQer, head over to our Careers page. You can read about what drives iQmetrix employees to do their best work, how we live out our SLICCE values, and which open positions would be perfect for your skillset so you can join in on the fun.

 
 
 
 

Our Philosophy

We understand telecom retail.

The climb to industry leadership requires much more than the basics. It requires a seamless and consistent experience across not only today’s retail channels, but also the channels of the future.

We’re looking ahead to what’s next. That means focusing on in-store, online, on social media, via search engines, at mobile kiosks, through augmented reality, live streaming, big data, AI-driven applications, or the next big thing. Telecom retailers need a strong technology foundation to run a business that bridges touchpoints and leverage the channels that emerge. iQmetrix provides that foundation.

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The Retail Hierarchy of Needs

This is how we help clients tackle the complex challenges and hone their customer experience. At every level, we design solutions designed to improve core processes, unify channels, and enable customers to buy anywhere.

 
 
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Operational Efficiency

Do you have a solid foundation of technology to drive your core operations?

Not having operational efficiency limits your ability to successfully compete in the telecom space, evolve as the customer does or enhance the retail experience as expectations change. Fulfilling those foundational needs is the start of creating an exceptional experience.

 
 
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Unified Experience

Can you wow your customers with a consistent brand experience across any channel?

A unified, omnichannel strategy in telecom is more challenging than any other retail vertical. Our solutions solve the massively complex relationship between the carrier and authorized retailer by bridging corporate, indirect, and online touchpoints.

 
 
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Buy Anywhere

Are you prepared to meet the future evolution of retail, wherever it may lead?

With an adaptable, intelligent retail platform that can either serve as your complete end-to-end retail management system or bridge into your existing solutions, you can deliver a data-driven, buy-anywhere strategy that meets customers wherever they are.

 
 

With unparalleled industry expertise and a relentless focus on solving complexities and creating great experiences at every touchpoint for every stakeholder, iQmetrix is setting the
global standard for telecom retail management software.

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Stacy from iQmetrix

Stacy Hamer

Lead (Vice President), Client Experiences

Stacy has been with iQmetrix for over 17 years, handling everything from launch to account management and enterprise consulting to customer feedback for RQ product planning. She now heads up our Client Experiences teams including Account Management, Project Management, Professional Services, and Support. Stacy is known for her commitment to ensuring clients are receiving a great experience, achieving their goals, and benefiting from the training and knowledge offered by the customer-facing teams.

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Marty from iQmetrix

Marty Yaskowich

Lead (Vice President) of Global Sales and Marketing, iQmetrix

Marty is the Chief Operating Officer at iQmetrix and lead of the Senior Leadership Group. Marty joined iQmetrix in January 2017 after 12 years with global ad agency DDB, where he was Executive Vice President, Chief Innovation and Growth Officer for DDB’s digital division. For more than 11 years, Marty played a key role in pitching and building consumer-facing digital applications for Clorox, Canadian Tire, Canadian Tourism, and McDonald’s, among many others. He was also the lead strategist for the recently launched online insurance company, Sonnet. Marty has extensive sales experience with interactive retail for the automotive industry, having developed dealership kiosk and employee training technologies for General Motors and Daimler Chrysler US.

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Joanne from iQmetrix

Joanne Helm

Lead (Vice President), Partner Management

Throughout Joanne’s ten-year tenure at iQmetrix she has worked within Integrated Solutions, Business Development, and Enterprise Omnichannel Sales. Now, as the VP of Partner Management, Joanne is focused on consistent growth and experience within iQmetrix's current partner ecosystem as well as rapid partner expansion to enhance iQmetrix’s product offering. Her fur-baby Baxter, gardening and gushing over her nieces and nephews keep her busy outside of being an iQer.

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Aaron from iQmetrix

Aaron Watson

Lead (Vice President), Finance

Aaron is the Vice President of Finance and a member of iQmetrix’s Senior Leadership Group. He has been with iQmetrix for over four years, two in his current role, and previously leading the tax, treasury, and reporting team. Prior to joining iQmetrix, Aaron worked at KPMG in its audit and enterprise groups, working with both public and private companies.

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Jeff from iQmetrix

Jeff Vall

Lead (Vice President), Corporate Development

Jeff is the Vice President of Corporate Development and a member of the Senior Leadership Group of iQmetrix. He works with teams across the organization on corporate strategy and is responsible for leading acquisition and investment initiatives. Before joining the iQmetrix in 2015, Jeff was a Senior Management Consultant with Conroy Ross Partners (now Optimum Talent) working with businesses, government and not-for-profits on team effectiveness, process improvement, organizational design, and strategic planning.

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Ken from iQmetrix

Ken Konkel

Lead (Vice President), Technology

Ken is Vice President of Technology at iQmetrix, leading a talented team focused on meeting the unique retail transformation needs of our customers. He started working at iQmetrix as a summer student in 2006, before getting his first project as a developer building the beloved Linked Products feature. Since then, Ken has filled various roles at the company, including Developer, Team Lead, Product Manager, and Enterprise Delivery Lead. Ken’s joy is to solve complex problems for retailers facing unique challenges, all while playing Words with Friends and drinking a good cup of coffee.

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Ryan-Volberg

Ryan Volberg

Lead (President and CEO), iQmetrix

Ryan Volberg joined iQmetrix as Lead (President and CEO) in September 2021 to oversee the company’s vision, operations, and resources, while leading iQmetrix’s future growth and international expansion. Ryan is a highly experienced leader of Software-as-a-Service (SaaS) companies, having successfully scaled three technology firms prior to joining iQmetrix. His most recent role was at PAR Technologies (NYSE: PAR), where he was the Senior Vice President and General Manager of the Restaurant Solutions Group. Prior to his role at PAR, Ryan founded two technology companies that each went on to be acquired, including Vivonet Inc., the restaurant industry’s first cloud-based enterprise point of sale and payment system. In addition, he has extensive experience in strategy development, sales, M&A, finance, mobile applications, and product management. Prior to his business career Ryan was a professional touring musician for 10 years and credits much of his knowledge on leadership and team management to his experiences during those years.

andre

Andre Tagliamonte

VP, Business Development

As a former senior leader at many top-tier telecommunications companies, Andre Tagliamonte brings 20 years of experience in developing strategic telecom retail sales channels and teams to iQmetrix. He now acts as Vice President of Business Development at iQmetrix, driving the company to achieve its corporate and long-term growth strategies. Andre’s leadership experience in fostering successful sales channels and teams in retail telecommunications has proven to cultivate strong client relationships while reducing corporate overhead and optimizing operations. His past roles as Executive Vice President at NUU Mobile, founder of Tagliamonte Consulting Group, and senior leadership at Samsung Telecommunications, Nexlink Communications, TCC, Ice Mobility, and Brightstar mean Andre has industry knowledge that will drive insight and action for iQmetrix and its clients.

leadership-nathaniel

Nathaniel Morris

VP, Enterprise Services

Nathaniel Morris joins iQmetrix as the Vice President of Enterprise Services. He is an accomplished technology executive with a strong vision for what’s next in the telecom industry and the robust leadership abilities to guide teams toward success. Adept in both business and technical disciplines, Nathaniel has proven to be a visionary in vendor management, negotiations, department transformations, and IT scaling in fast-track digital and brick-and-mortar retail. In the business realm, Nathanial thrives in leadership roles with a keen eye for effective business planning for technology and IT, efficient product and project management, and has a strong focus on keeping initiatives on track and within budget. To iQmetrix, Nathaniel brings his experience with Cisco, Big IP, Microsoft, and other software development proposals to work toward achieving new levels of intelligent retail software for the telecom industry.

Theresa Rowsell

Theresa Rowsell

Lead (Vice President), Product

Theresa Rowsell is Vice President of Product at iQmetrix, where she is focused on product innovation and enabling exceptional customer experiences with technology. Theresa has previously held senior roles in hyper-growth and start-up businesses such as Target, Kit and Ace, Lululemon, and O2E Brands (1-800-GOT-JUNK?, WOW 1 DAY PAINTING, Shack Shine) before joining iQmetrix in August 2021. She is a champion for defining winning strategies while leading high-performing, collaborative teams. Theresa is the 2019 winner of the Women of Inspiration Award for Mentorship, and a founding advisory partner of the Brands for Better Foundation, a Vancouver non-profit aimed at using brand power to do good.

Our SLICCE Values

SPEED & AGILITY: We are responsive to our environment, company needs, and our co-workers. We focus on workable solutions instead of perfection to learn, adapt, and iterate.

LIFESTYLE: We care about the whole person, not just the work. We seek fulfillment in all aspects of life and create a workplace we all want to be.

INNOVATION: We are passionate, curious, and creative. We believe ideas can come from anywhere and we value other perspectives.

CHARACTER: We stay true to our beliefs and principles and demonstrate respect for each other and for the work environment. We are consistent in our words and actions and take responsibility for our actions.

COMMUNITY: We are team-oriented. We support each other, connect with each other, and include each other. We want everyone to feel like they have a place at iQmetrix.

ENVIRONMENT: We take care of the earth and respect the physical environment.

Built from Telecom, for Telecom

For more than 20 years, iQmetrix has been passionate about creating great experiences for its people, telecom retailers, and a retailer’s end customer.

Christopher Krywulak, our CEO and President, founded iQmetrix with a culture that valued and empowered its people. Having previously co-founded a wireless retailer—the Saskatchewan-based Jump.ca—Krywulak knew firsthand the frustration of retail management solutions that couldn’t meet the unique needs of telecom retailers. So, in 1999, Krywulak and his team came up with a telecom-specific retail management solution that provided ”intelligent metrics” to inform and improve retail operations—and iQmetrix was born.

With his experience in the industry, Krywulak knew that retailers needed software that met the specific needs of their intricate business. A traditional system didn’t consider the number of SKUs, the complexity of carrier integrations, or the demands of the robust supply chain management needed to run a successful telecom business.

“Decades ago, sitting at the steel plant I worked at, I daydreamed about working in a place where I actually wanted to work, where everyone wanted to work. It’s been an awesome adventure taking what I learned from as an entrepreneur starting Jump.ca and figuring out how to scale that into what is now iQmetrix.” —Christopher Krywulak, CEO and President, iQmetrix

Considering both the needs of retailers and iQmetrix employees, the purpose of the business was clear: to create great experiences. Krywulak’s passion has kept iQmetrix on a clear path towards always achieving this purpose while satisfying the needs of industry retailers and working towards the goal of becoming the global leader for intelligent retail management software.

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