RQ4: Rethinking Retail

RQ4 is the new generation of retail management software from iQmetrix, combining the comprehensive functionality that clients have come to rely on to manage their wireless retail business with a new look and feel - and some great new features - for superior user experience and increased productivity.

Powerful and intuitive, RQ4 is an integrated, on-demand retail management solution allowing you to:

Create the ultimate customer experience

The intuitive and user-friendly design of RQ4 and new Interactive Retail solutions from iQmetrix allow retail staff to serve customers faster, more effectively and with greater confidence than ever before.

• Product Experts: Employees have access to all the information they need to make the right product recommendations or solve problems in a timely manner.
• Scan Anywhere: Scan a bar code at any point in the software and RQ4 will automatically open up a new sale and Phone Activation Wizard specific to the product scanned - reducing transaction times.
• Increase Profitability: Effortlessly guide customers through the up-selling and cross-selling process to add extra value to each sale.
• Centralized Data: Customer data is centralized and accessible from all retail locations - ensuring personalized service at every touch point.
• Application Integration: Integration with third-party applications - such as carriers and value-added product vendors - allow you to serve customers faster and more effectively.  

Perform tasks efficiently

The superior user experience of RQ4 enables your staff to perform tasks efficiently - producing exceptional results such as increased productivity, additional sales and maximized profitability.

• Multi-tasking: RQ4 Jump Lists keep your open tasks/customers/reports just one click away - making it easy for you and your staff to effectively multitask and increase overall productivity.
• Automated Tasks: Spend more time focusing on the customer experience - and less time on processes like calculating commissions, reconciling vendor rebates and scheduling call back follow-ups.
• Reduce Training: Because RQ4 is so easy to use there is less training required - meaning less resources required when getting new employees ready to hit the sales floor and start performing.
• Widgets: Choose froma variety of widgets that provide easy access to important information and valuable tools right at your fingertips.  
• Corporate Identity: Customizable options allow you to incorporate your company's branding throughout your RQ4 workspace to create a professional look that is consistent with your company's brand.  

Drive the right behaviors

Powerful and intuitive, RQ4 ensures that your people, processes and technology are operating seamlessly to ensure the right decisions and behaviors occur.

• Optimize Performance: Employees can easily gauge and adjust their performance by checking their numbers - commission, sales opportunities, productivity graphs and more.  
• Prioritize Tasks: Centralize and communicate sales, inventory and customer information to all levels of your company so that employees can accurately assign priority to tasks, activities and follow ups.
• Personalized Workspace: RQ4 allows all employees to customize their RQ4 to see the information that is most relevant to their role within the organization.  
• Monitor Results: Managers can keep a pulse on the day-to-day operations by assigning task and activities and then monitoring their completion.
• Integrated Views: Easily see how each transaction affects different aspects of your business - from inventory levels to productivity figures to employee commissions. 
  

Make better, faster decisions

The extensive selection of reporting and analytics tools in RQ4 allow you to track, measure and assess every aspect of your wireless retail business.

• Boost Productivity: Staff can easily view where they are at compared to targets and how they are measuring up to their peers.
• Gain Insight: Analyze stats, trends and patterns - and turn real-time observations into powerful information for decision-making.
• Analyze Operations: See at a glance what is happening with your business, why it's happening and how it all fits together.
• Manage Metrics: Align your organization by setting out specific goals and expectations for each employee role - and then track those key performance metrics.
• Grow Your Business: Timely and accurate information allows you to control, adjust and accelerate your wireless business - ensuring increased growth.  

Get more out of your business

iQmetrix offers a variety of integrated Value-Added Products that allow wireless retailers to further maximize information, grow revenues, increase efficiencies and enhance customer experiences.