Like your fellow wireline, broadband, cable, and multi-system operator (MSO) brands, seeking new opportunities for generating revenue and creating a great experience for your customers is a challenge if you lack comprehensive and customizable retail software solutions.
Telecom retail is fiercely competitive
As competition in the telecom industry heats up, introducing and growing wireless sales will be imperative to a winning telecommunications strategy.
Retail software solutions that are built for telecom can also accommodate your traditional business lines, as well as integrate to your existing systems and adapt to the coming of 5G — making the convergence of wireline, cable, and wireless a much more seamless telecom retail management solution.
The customer experience needs modernizing
Customers are often faced with a frustrating, broken customer experience as they move back and forth from online to in-store.
Unify and modernize your customer experience with omnichannel and mobile technologies, such as mobile POS. By integrating your online, in-store, and inventory control management systems you can meet and exceed your customers’ needs.
Outdated software solutions are an Achilles heel
Integrating multiple systems and replacing in-house systems can be a daunting task. Multiple systems that don’t work together will put you at a disadvantage with other wireless competitors and limit your ability to successfully grow.
Flexible software solution built on an integrations platform and supported by a team of experts can untangle the web of your current systems and set up with the ability for long-term scale.
iQmetrix provides the software, integrations platform, and expertise necessary to bring your business lines together so you confidently implement your retail operations growth plan.
Optimize Operational Efficiencies with Core Capabilities
Sales & Cash Management
Easily process sales through desktop or mobile POS with discounting, promotion, and tax options along with cash management options such as cashing in and out, performing cash skims, and cash audits. All backed by detailed security levels and reporting.
Inventory Management & Supply Chain
Optimize stock levels across all retail channels with a full inventory management system featuring centrally managed balancing, optimization, and integrated processes.
Effortlessly and centrally onboard, edit, and offboard employees as well as provide security levels, track employee commissions, scheduling, and more. Integrate to other employee systems and enable third-party authentication to streamline employee logins.
Reporting, Data & Analytics
Confidently make better business decisions with the right data at your fingertips. From reporting, dashboards, and business intelligence to reporting and data integrations, you can customize your data to match your business needs in a way that’s streamlined, visual, and actionable.
Core Service Integrations
Not looking to replace your whole system? Items such as customer data, phone activations, billing, pricing, inventory ERPs, etc. can all be integrated from your services to our solutions. .
Paired with iQmetrix’s industry-leading solutions, we’ve ramped up even more functionality with a vast partner ecosystem that provides integrations to help streamline your business operations and drive revenue growth. Our ecosystem connects you to existing systems with our best-of-breed partners, and ready-to-use integrations.
Omnichannel & Supply Chain Integrations
iQmetrix enables online to in-store as well as inventory, Buy Online Pickup In-Store (BOPIS), and supply chain integrations that ensure your customers can purchase products consistently whenever and wherever they want.
iQmetrix’s dedicated Enterprise Retail Services team can build custom integrations for any area of your ecosystem in ways that a third-party doesn’t have access to, including custom endpoints, data delivery, and more.
Every first-class customer experience has a leading retail management solution behind it.
At the core of your retail needs is a strong retail management system and point of sale. Whether you use iQmetrix’s full end-to-end capabilities or integrate to other systems - RQ will serve as the central component to managing your retail operations.
Improve transactions times and better the in-store experience for associates and customers with our easy-to-use front-of-house solutions including POS, mobile POS, payment processing, and contactless payments.
Connect in-store experiences to digital retail channels with unified solutions. Leverage fulfillment, touchscreens, curbside pickup, queuing solutions, e-commerce, and buy online pick up in-store.
Connect to powerful payments solutions with seamless integration. Enjoy faster checkouts, automated reconciliation, touchless transactions, and transparent reporting.
Efficiency is created when you integrate systems. It connects them to reduce redundancies, increase communication, and work better for your business — together.
Using our intelligent retail solutions and wireless retail expertise, our client experience team is dedicated to setting you up for success.
Our software-as-a-service solutions are available out of the box with a regular update and release processes along with user acceptance testing protocols. Our teams work with you to provide the foundation of your database, coach you through any customizations, and provide regular training, account management, and support.
While we have ready-to-go integrations and APIs available, we also offer custom development and integrations. Our teams work with you to do a discovery of your needs, provide a statement of work, project plan, and implementation process.