Carrier Retail Software Solutions
Unify Your Customer Experience Across All Your Channels
Top 3 Telecom Retail Challenges
Inconsistent brand experience frustrates customers
Consumer expectations are rising. Your brand is what sets you apart from the competition. Having retail management system that can integrate with your current solutions to deliver brand control and consistency for pricing, promotions, inventory, and more ensures that the experience is the one you want to deliver.
Lack of inventory visibility hampers omnichannel goals
Sophisticated inventory management is the heart of a successful retail strategy. Tools that give you full inventory visibility and control down to the store level allow for omnichannel fulfillment options such as buy online pickup in-store (BOPIS), reserve online pickup in-store (ROPIS), drop ship, or return anywhere.
Authorized retail channel adds complexity
Balancing a consistent brand experience with giving your agents freedom to run their business can be challenging. When you have the right integrations to allow for autonomy without sacrificing your brand goals, you eliminate maintaining multiple disconnected systems and gain the strategic advantage of a healthy authorized retail channel.
Your customer is at the center of everything you do.
Whether your customer is visiting a corporate or authorized retailer owned store, shopping online, or anywhere else, if the seemingly small things like pricing, promotions, and inventory availability don’t add up, the larger experience you want to deliver will fall short.
Creating a unified customer experience starts with intelligent retail management software that connects your systems across all your brand’s touchpoints.
Optimize Operational Efficiencies with Core Capabilities
Inventory Management & Supply Chain
Optimize stock levels across all retail channels with a full inventory management system, featuring centrally managed balancing, optimization, and integrated processes.
Employee Management
Effortlessly and centrally onboard, edit, and offboard employees as well as provide security levels, track employee commissions, scheduling, and more. Integrate to other employee systems and enable third-party authentication to streamline employee logins.
Reporting, Data, & Analytics
Confidently make better business decisions with real-time data at your fingertips. From reporting, dashboards, and business intelligence to reporting and data integrations that go down to the store rep level, you can customize your data to match your business needs in a way that’s streamlined, visual, and actionable.
Sales & Cash Management
Easily process sales through desktop or mobile POS with discounting, promotion, and tax options along with cash management functions such as cashing in and out, performing cash skims, and cash audits. All backed by detailed security levels and reporting.
Integrate Your Systems to Provide Seamless Experiences
Carrier Activation
Our Carrier Activation integration connects your carrier portal with RQ to automatically sync data to the POS at the time of the transaction. This one integration removes barriers to efficiency allowing for faster reconciliation while also reducing the opportunity for fraud.
Omnichannel & Supply Integrations
iQmetrix enables online to in-store, inventory, Buy Online Pickup In-Store (BOPIS), and supply chain integrations that ensure your customers can purchase products consistently, whenever and wherever they want.
Partner Integrations
Paired with iQmetrix’s industry-leading intelligent retail software, we’ve ramped up even more functionality with a vast partner ecosystem that provides ready-to-use integrations to help streamline your business operations and drive revenue growth.
Enterprise Services
iQmetrix’s dedicated Enterprise Services team can build custom integrations for any area of your ecosystem in ways that a third-party doesn’t have access to, including custom endpoints, data delivery, and more.
iQmetrix Solutions
Every first-class customer experience has a leading retail management solution behind it.
Retail Management
At the core of your retail needs is a strong retail management system and point of sale. Whether you use iQmetrix’s full end-to-end capabilities or integrate to other systems - RQ will serve as the central component to managing your retail operations.
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POS
Improve transactions times and better the in-store experience for associates and customers with our easy-to-use front-of-house solutions including POS, mobile POS, payment processing, and contactless payments.
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Omnichannel
Connect in-store experiences to digital retail channels with unified solutions. Leverage fulfillment, touchscreens, curbside pickup, queuing solutions, e-commerce, and buy online pick up in-store.
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Payments
Connect to powerful payments solutions with seamless integration. Enjoy faster checkouts, automated reconciliation, touchless transactions, and transparent reporting.
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Integrations Platform
Efficiency is created when you integrate systems. It connects them to reduce redundancies, increase communication, and work better for your business — together.
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Deployment Options & Customizations
Using our intelligent retail solutions and telecom retail expertise, our client experience team is dedicated to setting you up for success.
Our software-as-a-service solutions are available out of the box with regular update and release processes along with user acceptance testing protocols. Our teams work with you to provide the foundation of your database, coach you through any customizations, and provide regular training, account management, and support.
While we have ready-to-go integrations and APIs available, we also offer custom development and integrations. Our teams work with you to do a discovery of your needs, provide a statement of work, project plan, and implementation process.
Ready to deliver a unified customer experience?
If you had the right systems to make sense of all the complexities in telecom retail,
what would you be free to focus on?