Telecom Authorized Retail Management Software Solutions
Every Agent Needs a Secret Weapon
Whether you go by dealer, agent, or authorized retailer, the challenges you’re up against are the same. Your customers are evolving, which means you need to as well. iQmetrix provides out-of-the-box retail management software, omnichannel capabilities, and an integrations platform designed to increase in-store efficiency.
Top 3 Challenges for Authorized Retailers
Seeking out efficiencies to maximize profit is a full-time job
Ever wish there were two of you? When you leverage intelligent software, you have time to focus on the big picture. Solutions like these take the guesswork out of telecom retail success by effectively managing inventory, improving sales processes, and strengthening financial controls.
Sales associates aren’t able to focus on the customer
Customer expectations are on the rise, and competing on price in the telecom game is a race to the bottom. Real competitive advantage lies with the experience your store can offer. Retail management software with mobile, omnichannel capabilities let staff serve customers the way they want, need, and expect.
The need to integrate multiple systems seems impossible
Navigating multiple separate systems to find the right data can be time consuming, if not impossible. Thankfully, modern integrations remove this barrier and untangle the web of current systems. Integrate with your carrier for activations and reconciliation, and connect with new systems as they arise.
The Operational Efficiency You Need
Built for both enterprise retailers with plans to scale and a small businesses looking to protect and grow profit, we can help you enhance the customer experience, boost your bottom line, and advance your business.
Optimize Operational Efficiencies with Core Capabilities
Easy and intuitive POS and retail management streamlines transactions
RQ is made for telecom. The point-of-sale system’s Activation Wizard and Carrier Integration powers fast, error-free activations while functionality like product recommendations and visible tracking for your staff make RQ both intuitive and user-friendly.
Streamlined carrier integrations and reconciliation
Connecting your system to your carrier’s is critical, and iQmetrix makes integration a breeze. Prevent errors on the front-end with our carrier activation integration, easily manage rate plans and pricing changes, and reconcile back to the carrier with auto-reconciliation functionality.
Advanced inventory and supply chain management increases operational efficiency
Get real-time inventory visibility, store-to-store transfers, and the ability to set automatic minimums and maximums, based on customer buying habits. Fully integrated with vendors means zero-lag purchase orders, replenishment, and fulfillment processes.
Upgraded reporting, data, and analytics powers your decision making
The Reporting Module has hundreds of reports to choose from that provide sales and profits clarity. Reports are easily accessible and can be scheduled and sent to all stakeholders so that they can understand trends, insights, and their metrics, whether they’re in-office or out.
Bridge online to in-store with eCommerce
Today’s customer expects an omnichannel experience; one that involves Buy Online, Ship to home; Buy Online, Pickup or Reserve In-Store; appointment scheduling, virtual queues without a physical line, and the ability to pay anywhere. If you want to provide an elevated omnichannel experience, iQmetrix has you covered.
Integrations
Core Service Integrations
We also understand you may have other solutions that satisfy some of your retail needs. iQmetrix’s core functions integrate to your existing systems so your store has it all.
Partner Integrations
Our vast partner ecosystem helps streamline your operations and drive revenue growth. Connect existing systems with our best-of-breed partners and ready-to-use integrations.
Omnichannel & Supply Integrations
We go beyond the transactional. By enabling online to in-store unified and omnichannel integrations, your customers can purchase products whenever and wherever they want.
Custom Integrations
iQmetrix has a dedicated Enterprise Retail Services team that can build custom integrations for any area of your ecosystem, that a third-party can’t match, including custom endpoints, data delivery, and more.
iQmetrix Solutions
Every first-class customer experience has a leading retail management solution behind it.
Retail Management
At the core of your retail needs is a strong retail management system and point of sale. Whether you use iQmetrix’s full end-to-end capabilities or integrate to other systems - RQ will serve as the central component to managing your retail operations.
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POS
Improve transactions times and better the in-store experience for associates and customers with our easy-to-use front-of-house solutions including POS, mobile POS, payment processing, and contactless payments.
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Omnichannel
Connect in-store experiences to digital retail channels with unified solutions. Leverage fulfillment, touchscreens, curbside pickup, queuing solutions, e-commerce, and buy online pick up in-store.
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Payments
Connect to powerful payments solutions with seamless integration. Enjoy faster checkouts, automated reconciliation, touchless transactions, and transparent reporting.
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Integrations Platform
Efficiency is created when you integrate systems. It connects them to reduce redundancies, increase communication, and work better for your business — together.
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Deployment Options & Customizations
Using our intelligent retail solutions and telecom retail expertise, our client experience team is dedicated to setting you up for success.
Our software-as-a-service solutions are available out of the box with regular update and release processes along with user acceptance testing protocols. Our teams work with you to provide the foundation of your database, coach you through any customizations, and provide regular training, account management, and support.
While we have ready-to-go integrations and APIs available, we also offer custom development and integrations. Our teams work with you to do a discovery of your needs, provide a statement of work, project plan, and implementation process.
We attribute a large part of our most successful day in the history of our company to RQ and how fast our staff could process sales.