Viva Tracker
Connect Your Back-End Retail Systems in One Easy Platform
Telecom retailers rely on innovative technology to find business efficiencies, but often require a variety of software, systems, and platforms to complete the job. Viva Tracker seamlessly unites your back-end retail systems so you can manage your store with ease and track performance in real time, all under one single-sign-on platform.
FEATURES
Integrated Retail Solutions
Web-based Application
- Viva Tracker is only accessed via a web browser — no software installations
- Access your Viva Tracker RMS from anywhere
- Super-fast transaction times — under two minutes
- Branded customizations for your Viva Tracker home page: logos, videos, dashboards
Employee Commissions
- Viva Tracker’s employee commission module is open and flexible
- Self-service module for basic models
- Customizable advanced commission module
Carrier Reconciliation
- Viva Tracker’s effortless reconciliation system means minimal effort for maximum return
- Dedicated dispute module: all disputes to the carrier are conveniently tracked in one area
Reporting and Data
- Viva Tracker’s powerful reporting tools give you all the data you need
- Subscriptions allow you to receive specific reports when you need them
- Keep track of customer callbacks
- Partnership with ShopperTrak: imports consumer data into your Viva Tracker reports
Punch Clock and Scheduling
Advanced scheduling uses data to provide seamless automation
- Shift swaps
- Paid time off approvals
- Automated scheduling
Biometric Security
Biometrics provide your company with added security by replacing passwords with fingerprints
- Accurately track and prevent fraudulent punches and access.
- Eliminate “buddy punching”
- Hold employees accountable