Customers scan a QR code or send an SMS from their mobile device to be added to the queue. This self check-in process reduces physical touchpoints while simultaneously reducing in-store wait times.
Some customers may only visit a store if they have a broken device. Despite not having a working device, they are still able to join the queue by being manually added to the queue. They then get an estimated time to return to store.
Same-day appointments meet customer needs and help you provide an exceptional retail experience. Customers can book through their phone or in-person in-store, and associates can manage appointments through the Queue Management dashboard.
Reason for Visit
Customers enter the queue and state their reason for visiting a store. Whether it’s to make a purchase, to activate a new device, or for technical support, staff can be informed to help customers through the queue faster.
Effective insights mean associates can follow up with customers who are unable to stay in the queue. This extends the relationship beyond the transaction and can also help save a sale that would otherwise be lost.