Telecom retail may be complicated, but the customer’s experience shouldn’t be. Effective management of sales enablement, activities, and flows means associates can simplify the shopping experience while meeting their goals. Your staff can confidently serve stores from their first day on the job while meeting the rising expectations of your telecom customers.
Customizable service without the hassle
Customizable experiences start when details are logged and jobs are tracked from beginning to end. But when associates have so much to do, how can you be sure the right details are being captured? Sales Management has easy-to-follow flows that won’t interrupt your associate’s process but will make sure every customer feels cared for.
Robust integrations mean total sales enablement
When staff feel empowered to go above and beyond, it can extend their reach and strengthen the customer-retailer relationship. Add-on services, like Dropship, give associates valuable information at their fingertips. They’ll always know how to offer customers exactly what they’re looking for.
POS-powered complementary offerings
Mid-transaction is perfect time to upsell. Whether the customer is buying a new device, a rate plan, or an accessory, there’s always an item that would make their post-purchase experience better. Suggestive Selling provides valuable recommendations so associates can upsell with confidence.
Mobile-first retail management
It’s no surprise that retail is adopting mobile solutions. Telecom businesses are leaning on mobile technologies to further improve the cross-channel experiences. It’s what today’s modern customers expect and when you can manage store flows from anywhere, you’re always meeting expectations.
When it comes to prices, promotions, and coupons, changes happen fast. Easily roll-out update across locations in real-time.
You may not always be able to be in-store, but remote access to the sales module means you can check in when needed, from anywhere.
Meaningful Views for Every Employee
Staff perform when they have the right data. Role-based dashboards mean everyone has what they need, from associate to manager.
Motivation and Engagement
When staff are supported, they do their best work. Manage commissions, milestones, and rewards though easily accessible home screen widgets.
Discounts and Overrides
Setup automatic criteria-based discounts — no code needed. You can also effectively manage overrides, floor pricing, and advanced settings to support staff.
Integrated Payment Solutions
Automate check-out flow and reconcile with ease with payment solutions that integrate with the entire iQmetrix ecosystem.