Carrier Connect Activation Platform
Redefine Customer Experiences with Frictionless Activations
Long activation times and high-effort experiences may prompt your customers to buy and activate their devices at other retailers. However, clunky systems force your store agents into swivel-chair and multiple data-entry processes and prevent you from improving that customer experience. Carrier Connect is designed to smooth this journey, prevent dual entry, and provide an intuitive and stress-free activation experience that will keep your customers happy and loyal.
Effortless Experiences
Carrier Connect eliminates swivel-chair and multiple data-entry processes, which:
- significantly reduces transaction time
- removes data errors and inconsistencies
- lowers training costs and increases agent competency
- creates more space for customer engagement and upselling
- greatly improves customer experience and boosts loyalty
Streamlined Activations
Carrier Connect stays up to date with carrier offerings, allowing store associates to take customers through all their options, including:
- financing
- rate plans
- device protection
Easier Implementation
Carrier Connect offers direct and maintenance-free connection to all Tier-1 US carriers (Verizon, T-Mobile, and AT&T):
- A single set of consolidated APIs integrated to Tier-1 US carriers
- A self-guided, easy-to-implement user interface that is consistent, reliable, and highly secure
- Caters for self-serve or assisted channels alike to enable omnichannel experiences
- Enterprise-grade technology designed for wireless buy-flows
Customer’s End-to-end Buy-flow
Carrier Connect for Your Specific Needs
The Carrier Connect portfolio has a suite of product offerings based on the wide-ranging technology needs of multi-carrier retailers and device manufacturers.
APIs
Consume lightweight multi-carrier activation API library via point-of-sale or online channel
Embedded User Interface
Embed multi-carrier activation UI experience via web-based POS or online channel
Standalone B2B Portal
Standalone, mobile, full-service multi-carrier activations portal