Omnichannel Retail Solutions for Telecom

Bridge Your In-Store and Online Customer Experience

What was once a nice-to-have has now become a telecom retail essential. Omnichannel solutions connect the ease of online, digital retail touchpoints to the personalized nature of in-store experiences. Not only are customer expectations met with omnichannel, but unified processes also allow retailers to provide seamless channels with buy, pickup, or return anywhere.

iQmetrix Omnichannel Solutions
iQmetrix Omnichannel Solutions

Create a unified customer experience

Integrate your retail management and point-of-sale solution with a robust e-commerce platform to allow your customers to move across channels seamlessly. No matter where they shop, they’ll know what to expect and you can always deliver.

Increase online and in-store sales

Omnichannel solutions allow customers to buy when, where, and how they want whether they prefer to purchase in-store, online, or using their mobile device. Not only can your customers shop more easily, but fewer purchase barriers mean they’re likely to buy more.

iQmetrix Queue Management

Complete your fulfillment strategy

A powerful fulfillment offering means letting customers buy, reserve, ship, and return in a way that is convenient for them. When they can mix-and-match their perfect fulfillment path, it means you’ve achieved total omnichannel.

Reduce physical contact points while improving customer experience

When leveraged correctly, omnichannel solutions can remove purchase barriers and improve in-store distancing while capturing more sales. Virtual queueing and curbside pickup are just a few of the omnichannel retail methods that give telecom retailers a competitive edge.

We plan to stay on the forefront of emerging trends. We’ve always been an organization that wants to try new things. With iQmetrix I really think we’re just getting started.

Frank Gumino

Strengthen Your Omnichannel Processes

Remote Pay

Reduce contact points, offset hardware costs, and speed up the transaction by allowing customers to pay for their in-store purchase on their mobile device with remote payment functionality.

BOPIS, ROPIS, and Curbside

Buy or Reserve Online, Pick Up In-Store (BOPIS + ROPIS) and curbside pickup are e-commerce integrations where customers can buy or reserve products or devices online. They then visit your stores to pick up or activate their item, with confidence.

Brand Channel Management

Align your products, naming, pricing, and promotional offers over every branded touchpoint including corporate, authorized, and online channels. You can even launch a new product or promotion across all locations instantly, with the push of a button.

Return Anywhere

A truly unified brand experience means carrier and authorized retailer stores are indistinguishable to the customer. Not just aesthetic, Return Anywhere provides customers with ease and convenience when they can bring an item back to any branded store.

Ready to deliver a unified customer experience?