What was once a nice-to-have has now become a telecom retail essential. Omnichannel solutions connect the ease of online, digital retail touchpoints to the personalized nature of in-store experiences. Not only are customer expectations met with omnichannel, but unified processes also allow retailers to provide seamless channels with buy, pickup, or return anywhere.
Create a unified customer experience
Integrate your retail management and point-of-sale solution with a robust e-commerce platform to allow your customers to move across channels seamlessly. No matter where they shop, they’ll know what to expect and you can always deliver.
Increase online and in-store sales
Omnichannel solutions allow customers to buy when, where, and how they want whether they prefer to purchase in-store, online, or using their mobile device. Not only can your customers shop more easily, but fewer purchase barriers mean they’re likely to buy more.
Complete your fulfillment strategy
A powerful fulfillment offering means letting customers buy, reserve, ship, and return in a way that is convenient for them. When they can mix-and-match their perfect fulfillment path, it means you’ve achieved total omnichannel.
Reduce physical contact points while improving customer experience
When leveraged correctly, omnichannel solutions can remove purchase barriers and improve in-store distancing while capturing more sales. Virtual queueing and curbside pickup are just a few of the omnichannel retail methods that give telecom retailers a competitive edge.
Manage in-store traffic, reduce lost revenue through potential walkouts, and provide an overall great experience by enabling customers to join a virtual queue.
Save the sale in out-of-stock incidents and meet customer expectations by sending items from your vendor or fulfillment locations directly to your customer.
Pointy from Google uses proximity to connect retailers with shoppers in their area. Enabling Pointy means eager shoppers see your products so you can drive in-store sales from online searches.
Reduce contact points, offset hardware costs, and speed up the transaction by allowing customers to pay for their in-store purchase on their mobile device with remote payment functionality.
BOPIS, ROPIS, and Curbside
Buy or Reserve Online, Pick Up In-Store (BOPIS + ROPIS) and curbside pickup are e-commerce integrations where customers can buy or reserve products or devices online. They then visit your stores to pick up or activate their item, with confidence.
Brand Channel Management
Align your products, naming, pricing, and promotional offers over every branded touchpoint including corporate, authorized, and online channels. You can even launch a new product or promotion across all locations instantly, with the push of a button.
A truly unified brand experience means carrier and authorized retailer stores are indistinguishable to the customer. Not just aesthetic, Return Anywhere provides customers with ease and convenience when they can bring an item back to any branded store.