The shipping fees associated with orders are based on the zip code or postal code. We typically recommend that you do offer a free shipping option for the customer, so that you don’t have to turn them over to Amazon or another online retailer who offers free shipping. However, the customer does have the option to pay for expedited shipping, if they’re interested. Ideally, this would be the only time where a customer would pay a shipping cost. There may be some cases where there isn’t a free shipping option, depending on your retail location, the customer’s delivery location, or based on the item itself.