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Are your store's reviews negatively impacting your brand reputation? TracPoint introduces REVV by Rallio, an innovative post-sale survey and online reviews generator built for retailers to take control. Connect with us to increase your positive social media reviews, reduce and prevent negative reviews, assess employee performance, and improve your overall brand reputation.Get connected Learn More About RQ
TracPoint provides innovative marketing programs and services for multi-location retailers. We work with thousands of wireless retailers across the US and Canada, and are a Verizon and Sprint approved vendor partner. Our services include a best-in-class social media management and content platform, a digital promotions designer tool with serialized trackable offers and advanced analytics, and REVV by Rallio; a reviews accelerator platform, now integrated with iQmetrix.
REVV allows you to automatically deliver post-sale customer experience surveys through RQ. This survey data allows you to monitor a sales rep's performance and drive satisfied customers to easily leave online reviews.
Watch how REVV works for a wireless retailer in this explainer video:
REVV is an innovative service designed to help your satisfied customers easily leave a positive online review. It also provides less-satisfied customers a place to vent and express their concerns and gives you the opportunity to get in touch to find out what went wrong for this shopper. REVV also alerts you with immediate feedback on any negative experiences so you're always in the know.
The customer survey data allows you to identify areas needing improvement—for both your staff and in your locations. By providing this proactive service, you'll increase overall customer satisfaction. With happy customers being driven to your review page, you'll elevate your online brand presence.
Partner Dashboard with Analytics:
The partner dashboard allows you to clearly see the data of every customer from every location in a comprehensive and easy-to-read format. This will measure the success of the program not only by the number of reviews collected but also by the sentiment over time.
Quickly respond to any customer issues before they post on social media, and watch your online ratings improve.
We started using REVV by TracPoint a few months ago and we're loving it so far! We had a similar solution from a competitor but the results weren't as good as we're currently getting with REVV. We are seeing anywhere from 5 to 15 new reviews (mostly 5 star) each day between our 21 stores combined. We also love the fact that we receive emails for customers that had a less than ideal experience in our stores and then we can follow up to resolve any outstanding issues. Highly recommend the platform to anyone wanting to increase their Google Reviews!
Already using this integrated solution? We'd love to hear your feedback!
Always a pleasure working with the Tracpoint team!
Britni Riopel, Amcomm Wireless
November 12, 2019