Samsung Care+

Supply Chain 

Samsung Care+ is a total care service for Canadian customers purchasing a new Samsung Galaxy smartphone, laptop, tablet, hearable or wearable device. Customers will be protected for up to two years against physical or liquid damage and mechanical malfunction or defects. Samsung Galaxy experts will work to help get your customers back on track.

About Samsung Care+

The total care protection plan for Samsung Galaxy devices. From a personal setup session to extended coverage for physical or liquid damage and mechanical malfunction or defects, customer can rest easy knowing Samsung Galaxy experts will take care of them every step of the way.

Samsung Care+ Solutions

Here’s what’s covered

  1. Hardware repairs: Get fast, convenient repairs using genuine Samsung parts, from Samsung’s authorized technicians.
  2. Mechanical malfunction or defects: If a device is experiencing a mechanical malfunction or defect, including battery failure, we’ll repair it. There are no limits for service requests due to mechanical malfunction or defects, provided they are not protected by the manufacturer’s warranty. A service fee applies to all service requests.
  3. Up to two service requests per year for physical and liquid damage: Customers can make up to two service requests for physical or liquid damage per year, to a maximum of four throughout the lifetime of the plan. A service fee applies to all service requests.
Samsung Hero

About Samsung

Samsung Electronics Canada inspires Canadians to reach their full potential through a transformative ecosystem of products and services that deliver innovation and distinct design to every aspect of their connected lives. The company is redefining the worlds of TVs, smartphones and wearable devices, tablets and digital appliances. In 2022, Samsung was ranked as one of Canada’s Most Reputable Companies” in Léger’s Corporate Reputation Study. Dedicated to helping make a difference in the lives of Canadians, Samsung’s award-winning corporate giving initiatives support public education and health-related issues in communities across the country. To discover more, please visit www.Samsung.ca. Follow Samsung Canada at facebook.com/SamsungCanada, or Instagram @samsungcanada or Twitter @SamsungCanada.