iQmetrix Welcomes Smart Access Store Employee Training Platform to its Partner Ecosystem
Vancouver, BC – April 20, 2021 – iQmetrix teams up with Smart Access location-aware mobile performance support platform to help telecom retailers improve training in wireless stores.
iQmetrix, provider of North America’s leading telecom retail management software, has added Smart Access to its extensive partner ecosystem. iQmetrix clients can now leverage the Smart Access location-aware mobile performance support platform to dramatically improve on-the-job store training.
The Smart Access solution enables the rapid creation and delivery of job-specific training and product content to frontline telecom retail associates. It allows retail operators to train store associates quickly, effectively, and at scale. Bite-sized content is delivered to employees’ mobile devices via QR codes and near-field communication (NFC) technology embedded throughout the store and back office. This technology delivers on-the-spot training that is tailored to an associate’s work situation and can be accessed in seconds. Smart Access accelerates an associate’s journey to productivity, helping retailers adapt operations quickly so they can compete at the pace of modern retail.
“Telecom retail workers are critical to delivering a seamless customer experience. The Smart Access mobile performance support platform gets new workers trained and productive six times faster than traditional learning management systems so they can deliver consistent, high-quality service from the frontline,” said Tim Regnier, CEO of Smart Access. “Our location-aware technology is a powerful addition to iQmetrix’s partner network and supports telecom retail operations to be more agile, efficient, and productive.”
The iQmetrix partner ecosystem is constantly expanding, helping its clients’ businesses grow in efficiencies and revenue. Joanne Helm, Vice President of Partner Management at iQmetrix, added: “We launched our partner ecosystem to enable our customers to work seamlessly with key vendors that complement our software. Adding a mobile performance support platform is key to providing clients with tools to increase efficiency at the employee level and customer satisfaction at the company level.”
The capabilities that set Smart Access apart include:
embedded training on the store or warehouse floor to give workers fast access to personalized training, right for their situation;
delivery of microlearning that workers can consume in seconds in the flow of their work;
it enables retail leaders to rapidly create and distribute training content, including quick how-to videos; and
analytics that give visibility into operational and training gaps to help understand where to focus efforts.
Retailers who have adopted the Smart Access platform have experienced a six-fold improvement in learning speed at the frontline. This allows retailers to adapt operations quickly with accelerated speed to competency for new workers and continuous reskilling for their frontline teams.
About Smart Access
Smart Access’ location-aware mobile support platform equips retailers to train and reskill frontline workers faster. With training embedded on the store and warehouse floor, we accelerate speed to competency for frontline workers, reducing onboarding time and equipping retailers to reskill workers rapidly as operations shift. Our technology runs on workers’ mobile devices and delivers microlearning that is tailored to the exact work situation, personalized to the individual, and can be consumed in seconds. Retail leaders can create and distribute learning content to the frontline in days, and measure learning effectiveness with real-time analytics. Learn more at www.smartaccess.io.
iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using powerful reporting; and unify storefronts and digital channels for a consistent customer experience. For 20 years, we’ve been passionate about helping the leading brands in telecom to grow by providing software, services, and expertise that enables them to adapt and thrive. Visit www.iQmetrix.com.