June 12th, 2020—iQmetrix announces partnership with IntelocateRETAIL to bring more efficiencies and to help authorized dealers and wireless carriers to achieve more with less in managing store operations.
Over the last year iQmetrix partnership team organized a thorough search for a new partner to offer an issue, task, and communications management solution to meet growing demand among it’s 20 000+ authorized dealers and wireless carriers’ stores. IntelocateRETAIL® has been specifically designed to support organizations seeking to improve issue management whilst reducing headcount. The platform’s innovative and unique approach to task and issue resolution enhances operations and more importantly, saves time and money.
In a post-COVID 19 era, Issue Resolution has become even more important as health and safety issues gain relevance and importance. IntelocateRETAIL® has been delivering efficient Issue Resolution for several years, delivering cost savings and ensuring local issues are resolved with even less central resources, another key requirement of authorized dealers and carriers around the world.
Joanne Helm, Director of Partnerships for iQmetrix added: “We launched our partner ecosystem to enable our customers to work seamlessly with key vendors that complement our software. We are thrilled to have IntelocateRETAIL® on board to help our clients improve issue and task management.”
IntelocateRETAIL® Issue Resolution Management suite is now supplemented with select preloaded COVID-19 related issues. Including cleaning, disinfecting and social distancing, with online store audit forms and checklists to manage compliance with ongoing government health and safety guidelines. This out of the box ready solution can be implemented across any number of stores in less than 5 days.
“Our executive team has over 30 years of telecom retail experience and we are thrilled to be able to partner with the leading POS provider iQmetrix,” said Yulia Vasilyeva, CEO of Intelocate. “Together we will offer a solution to help authorized dealers and carriers to create a transparent and efficient set of processes to enable local issues to be managed to resolution in the shortest possible time and with the lowest cost.
The new retail conditions pose extra complexities around areas like cleaning, social distancing and shifting workplace conditions and rules. Retailers need an evidential base for insurance and other types of claims as well as compliance reporting. Store associates need to know that the Head Office is tracking and resolving their issues generally - but especially as it now relates to health and safety. IntelocateRETAIL® is the tool that can deliver the processes that we all now need, more than ever, whilst reducing the cost of store operations.”
Canadian company, Intelocate, has been providing issue resolution, task and communication management software for the retail and real estate industry to companies across the UK, Ireland and North America for the last five years. Working on the basis that efficiency means achieving more with less, Intelocate was developed specifically to provide a platform for the efficient resolution of property, equipment, marketing and health & safety issues across any size of portfolio, reducing operating costs and providing an evidential base for insurance or other claims that is more important now than ever.
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iQmetrix’s point of sale and retail management solutions are designed to power the wireless industries. Our platform offers powerful business intelligence; endless aisle, drop ship, e-commerce, and payment solutions; and an integrated network of over 40 partners, enabling us to be the single solution to multiple retail challenges. For over 20 years, we’ve been passionate about helping our clients grow by providing excellent software, services, and expertise that enables them to adapt and thrive.
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