iQmetrix Acquires Shiftlab to Offer Superior Retail Workforce Management Solutions

Vancouver — August 12, 2021Previously partnered companies join forces to bring the best in retail and workforce management solutions to retail organizations.

iQmetrix, North America’s leading provider of telecom retail management software, today announced it has acquired Shiftlab, a scalable, performance-based scheduling platform designed for retail organizations. The two companies are joining forces to ensure they’re continuing to bring the absolute best data-driven, AI-based workforce management solutions to the market.

iQmetrix and Shiftlab have been partners since January of 2020, and this was a natural progression of that strategic relationship. This acquisition serves as a product investment for iQmetrix to expand its platform and will support revenue growth for both companies.

Adding Shiftlab to the iQmetrix group of companies not only expands our retail management platform capabilities, but also solves a critical pain point for multi-store retail operators looking for employee scheduling automation that is seamlessly integrated into their point-of-sale system,” said Jeff Vall, Vice President of Corporate Development at iQmetrix. We are so excited to have the Shiftlab team as part of the iQmetrix family, and we look forward to helping them grow the Shiftlab brand.”

Workforce scheduling is a critical element in enabling a retailer to maximize sales and profits. In addition to its scheduling solutions, Shiftlab offers its unique experience in helping retailers understand the vitals of running an optimized labor operation. With its easy-to-use, highly evolved algorithms, Shiftlab helps retailers build confidence in their processes while providing an integrated platform that influences and educates the business in real time.

Shiftlab is thrilled join iQmetrix and become a significant strategic growth driver in the combined company,” said Mitch Black, CEO of Shiftlab. We not only view this as a successful exit, but also see iQmetrix as an accelerator in executing our vision of building a market-leading platform that evolves workforce management from a task to a profit-driving strategy for retailers. This is a testament to the vision and innovation of the founders Devin Shrake and Erik Schlesselman.”

The iQmetrix and Shiftlab teams are now coming together to form a world-class workforce management solution that will drive revenue and enhance labor for their retail clients, now and in the future.


About iQmetrix

iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our software is built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions; make data-driven decisions using powerful reporting; and unify storefronts and digital channels for a consistent customer experience, in-store, online, and anywhere else. For 20 years, we’ve been helping the leading brands in telecom to grow by providing best-in-class software, services, and expertise. Our solutions powered $15.5BN in sales last year, and are used by 425,000 retail professionals. iQmetrix is a privately held software as a service (SaaS) company with offices in Canada and the U.S. More information at

About Shiftlab

Shiftlab is a SaaS company that offers a scalable workforce optimization platform designed for retail sales organizations to maximize performance and employee engagement while reducing labor costs. Unlike other companies who provide a generic calendar and no performance or reporting metrics, Shiftlab combines real-time performance metrics, data parameters and predictive algorithms, so companies more effectively forecast and schedule better than ever. From large enterprises to small businesses, Shiftlab’s adaptive technology can be customized to drive your workforce forward. The company is headquartered in Carmel, Indiana. To learn more, visit

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Joannah Connolly