Workforce Management Platform Built for Telecom Retail
Empowering Retail Teams One Shift at a Time
Shiftlab’s workforce management platform empowers telecom retail teams to unleash your team’s full potential with automated scheduling, streamlined time and attendance, and real-time data. It is a flexible platform that seamlessly integrates with iQmetrix’s retail management system, along with others, to provide telecom retailers with a complete retail performance solution.
Trusted by over 30,000 telecom retail professionals across North America.
Automated, performance-based scheduling
Create schedules optimized for both employees and guests, all with a single click. By combining real-time Point of Sale and Time & Attendance data, Shiftlab schedules your reps at ideal times to maximize your ROI.
- Get more time back for your managers
- Easily track and stay on budget
- Stay compliant with labor laws
Stay ahead with smart time clock
Keep track of your teams’ time and attendance, save on labor costs, and streamline payroll with our smart time clock solution.
- Auto-punch corrections
- Early clock-in prevention
- Biometric integration
Keep informed with Pulse Dashboard
Empower your field team with access to real-time information to be proactive on key trends, like:
- Stores opening on time
- Overtime trends
- Productivity alerts
- Shift compliance
Predict needs with AI-driven forecasting
Shiftlab’s AI-driven forecasting engine uses historical sales data, recent trends and event effects to accurately predict the labor demand for each location down to the hour.
- Achieve schedule accuracy of >98%
- Increase profitability per hour
- Boost guest experience scores
Get results in a tight labor market
Results that Shiftlab customers see include an average of:
- 5% increase in profitability per employee
- 6% reduction in workforce downtime
- 15% increase in customer satisfaction
Prior to Shiftlab, we were living in spreadsheets to create schedules. Moving to Shiftlab’s automated scheduling platform has been a game changer for our company. With the task of manual scheduling off their plate, Shiftlab has given our managers more time to coach their teams and think critically about the business.