PocketRQ

PocketRQ is ideal for many departments in your wireless retail business:

Executives and managers can access and securely interact with key operation and strategic company performance metrics for effective, real-time decision making.

Mobile sales and service teams can access detailed customer profiles, service requests and product information for efficient sales and service calls.

Front line staff can access customer, product and inventory information without having to occupy a POS terminal.

PocketRQ Reports Functionality

Quick Search: Three convenient search functions have been created so that your sales force and service team can easily access customer, product and employee information when they are out in the field. If you have a mobile sales force or service team, this will undoubtedly improve their performance.

Workbench: Your workbench will display information that is specific to RQ4 processes like follow-up, activities, service requests and sales opportunities.

Company News: Keep up-to-date with company information from the RQ4 intranet, including: new bulletins, store level contests and company-wide promotions.

Real-Time Reports: Like the in-depth reporting and analytics in RQ4, the essential core metrics for monitoring your wireless business are provided in PocketRQ. Executives and store managers will always have the performance of stores and employees at their fingertips!

About Me: Gain access to all of the numbers and information that mean something to you, like commissions, tasks, requested time-off and schedules. About Me is a condensed version of iQmanager available from your smartphone.

New at CTIA 2012: PocketRQ Inventory

PocketRQ Inventory allows retail staff to efficiently perform inventory counts by scanning items in the back of house and checking stock availability while in the front of house.

• Increases sales and speeds up customer service by providing salespeople with the ability to quickly check inventory stock for requested items, increasing customer satisfaction.
• Maintains a constant presence on the sales floor by providing staff with the tools they need to check stock up front. More importantly, it keeps them accessible to customers as they do so.
• Reduces error-prone and time-consuming inventory counts by allowing employees to quickly and accurately count serialized and non-serialized products, eliminating errors and re-counts.
• Provides staff with the power to regularly count inventory, thus reducing losses due to theft and inventory shrinkage.