RQ Solutions

RQ4 Retail Management System provides all the features necessary to manage and streamline the core functions of the business, including POS, CRM, Inventory Management, HR and Accounting, while also providing innovative applications to accelerate profits including Marketing, Advanced Reporting and Analytics, and Sales and Service Automation.

Inventory Management

Inventory details are available in RQ4 in real-time, so your sales team can promise orders confidently and provide excellent service to your customers. Use intuitive RQ4 inventory features to make sure you always have the right products on hand –- so you not only make more sales, but also sell the right products for greater profitability.

Point of Sale

RQ4's Phone Activation Wizard simplifies the cellular selling process by guiding salespeople through every step of the process -- ensuring that each customer leaves the store with the products they need in the shortest amount of time possible. Suggestive selling features, included in the Phone Activation Wizard, produce an increase in average revenue per transaction and profitability for your wireless business.

CRM

RQ4's CRM functionality provides your sales, marketing, and service personnel with better, more complete customer information so that they can deliver personalized and effective service. In an industry with 84% penetration, our CRM tools help wireless retailers create loyal customer relationships and lower churn.

Accounting & Reconciliation

Keep precise accounting records of deposits, purchases, credits and RMAs with a variety of RQ4 tools -- such as Cashout Management and Accounts Receivable. Previously time-consuming and error-prone reconciliation processes are made easy with a simple import process and click of the Auto-Reconcile button.

Marketing & Customer Retention

RQ4 makes it easy to stay top-of-mind with customers by using the marketing module to automate, personalize and manage sophisticated marketing campaigns. Easily segment customers by demographics, products purchased (or not purchased) and sales history and then contact them about upcoming promotions, warranty expirations or new product releases.

Human Resources Management

As a Store Manager, you'll use the RQ4 Intranet as a centralized communication center to ensure that your staff is getting the right information in a timely manner -- while in the office or on the road. Staff can use the Intranet to check schedules, see the latest promotions and products or other pertinent business new.

Reporting & Analytics

Use RQ4 to identify key performance indicators; set goals for employees, stores and regions for each of these metrics; and monitor overall performance.

An effective RQ4 Metrics program grants you greater control over your business. Instead of reacting to changes, you will be able to plan and predict the decisions you'll need to make, based on previous data and performance metrics. You become proactive and predictive to future business scenarios.

Business Intelligence

Business Intelligence is an enhanced, custom reporting and analytics solutions designed to provide you with the ability to quickly analyze patterns and trends, answer critical questions  and gain valuable insight the make right decisions for your business.