Chatterspot

ChatterspotChatterspot is a leading Digital Relationship Management technology platform that provides wireless retailers with innovative solutions to easily and consistently engage their customers and prospects with SMS, MMS, Email, Social Media and Direct Mail based specifically on their wants and needs.  The Chatterspot SaaS provides several industry leading features to include:

  1. Automated Lifecycle Marketing

  2. On-Demand Marketing

  3. Automated Data Mining with Sales Person CRM tools

  4. Automated Referral Technology

  5. Customer Acquisition Technology

  6. Facebook and Instagram Marketing

  7. Direct Mail 

Chatterspot Program!

 


 

CRM Marketing

Chatterspot integrates directly with RQ allowing you to create a FCC compliant customer database. This affords you the ability to deliver impactful, cost effective text, email, and mobile surveys, based on your customer's specific needs, keeping your brand top-of-mind.

Our stores that are actively enrolling customers into the Chatterspot program are seeing direct sales results. We used Chatterspot to advertise a Buy One – Get One free phone event and it was clear that our stores with the higher enrollments had higher redemptions.Merisa Saunders, Cellular Plus

 

Turn-key Solution

Chatterspot is more than an automated CRM platform, it’s a turn-key solution that is easy to implement and easy to use. Realize the benefits from delivering automated customer engagement content via integrated text and email like:

  • Electronic Business Cards
  • Customer Surveys
  • Mobile App Download Links
  • Sales Rep Follow Up
  • Accessory and Insurance Offers
  • Upgrade Notifications
  • Phone Trade Reminders
  • And More!
We used Chatterspot to send a text notifying our clients to come get a picture with Santa over the holidays. We sent 2,433 text messages out and had 150 people come in! It’s a great way to get a message out fast and with no heavy lifting from my team. Thank you!Dave Singh, R&K Wireless Inc.

Increase Profits

Wireless retailers have found that implementing Chatterspot’s Program has allowed them to measurably grow profits! The use of automated and on-demand text messaging has proven to:

  • Drive Additional Store Traffic
  • Generate Up-Selling and Cross-Selling Opportunities
  • Create Impulse Purchasing
  • Engage Lapsed Customers
  • Enhance Retention
During the Holiday Season, we launched a 3-day text campaign to 34,371 customers, inviting them to save $25 off a 4G phone. This campaign resulted in 51 phones sold within 3 hours, 117 over the weekend, generating over $17,000 in gross profit.Z Wireless, Case Study below

Source Employees

Many wireless retailers use Chatterspot as a cost and time efficient way to generate candidates for open positions at the store level. Often, the cost savings from launching an integrated text and email recruiting campaign versus placing ads on job boards pays for Chatterspot for the year!

We needed to fill several open positions quickly, so we launched a text and email campaign for a wide span of recruitment. We received a fair amount of responses within a few days and hired 5 people from this effort.Kerri Stokes, Wireless World

Collaboration

Why do so many wireless retailers choose Chatterspot? Because Chatterspot provides the knowledge, insights and willingness to help take your earnings to the next level, including:

  • Wireless Industry Expertise
  • Best Practice Sharing
  • Customizable Text & Email Templates
  • Dedicated Performance Management
  • Robust, Intuitive Reporting
  • Pro-active Manager Training and Support
Chatterspot helps me take ownership of my customers and stay one step ahead of my competitors.Rory Kelly, Cellular Only

Case Studies

Wireless Retailer Finds New Revenues From Existing Customers With Chatterspot

After being active with Chatterspot's ENGAGE program for just 60 days, Select Communications sent a Black Friday offer to their member base. 1,508 of their members were smartphone owners and 354 members owned basic phones. Both groups received a text message communicating a phone and accessory offer exclusively for rewards members. The text message sent to smartphone owners also included a link to a promotional flyer. All members also received an email with the same message.

In our post-campaign consultation we learned that over $7,000 gross profit was generated from this 3 day campaign. It is important to note that this revenue was generated from customers that had already shopped at their stores within the past two months. By combining a compelling offer with Chatterspot's targeted marketing solutions,Select Communications was able to motivate recent shoppers to purchase additional items in under 60 days from original purchase

Wireless Retailer Reacts Quickly with Chatterspot and Reaps the Rewards

Z Wireless was approaching a holiday without a marketing plan. As a last minute effort to increase sales, they distributed text messages to 34,371 permission-based members inviting them to save $25 off 4G smartphones.

Within 3 hours, the campaign drove over 51 phone sales. Throughout the holiday weekend, a total of 117 phones were sold utilizing the promotional code distributed in the text messages, generating over $17,000 gross profit.

There's More to Talk About

We'd be excited to discuss with you how our Integrated Solutions can benefit your business.  Share your contact info with us and we'll be in touch.