As texting has become commonplace between friends and family, customers now expect businesses and brands to communicate the same way. In fact, 9/10 consumers prefer messaging businesses, but only 48% of businesses are equipped to text their customers.
Incorporating text messaging in your customer outreach program is an easy way to cut through all the digital clutter, which ultimately leads to more transactions and happier customers — a win-win situation.
In this on-demand webinar, Statflo’s Customer Success team shares best practices on:
- How to overcome common objections - including those based on price
- The dos and don'ts of texting customers during outreach
- How to have great conversations with guests without being too salesy
Want to learn more? Statflo's direct integration with RQ allows you to reach your customers in a hyper-localized way using SMS. It also gives management an audit trail of activity so you know with certainty that your customer outreach program leads to more transactions.