Why You Can’t Ignore the Human Element When Deploying Omnichannel Technology
Training, Change Management, and User Buy-In Are Key to Achieving ROI
Overlooking the human element of new in-store technology is a leading reason many businesses fail to make changes to adapt to new market trends. Successful implementation requires stakeholders to consider the team of people who will be using the new technology. Implementation projects can be frustrating and costly for unprepared businesses. This guide shows how to reduce complications and set up staff for success during the roll out of new technology.