Retail POS Service & Repair

Simplified & Streamlined

As a retailer that offers service and repair, you want to ensure your customer care is frictionless from intake to completion. RQ’s service and repair module is designed to simplify the process and streamline sales, so you can delight your customers every time.

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Customizable Service Management

Let your team offer exceptional customer care for all your service requests with easy-to-follow and customizable workflows that track jobs from start to finish.

Suggestive Sale

Superb Customer Care

Experience the difference in being able to create a tailored checklist with custom fields to improve the speed and customer service quality during the sales flow. 

Retail POS Service & Repair
Retail POS Service & Repair

Connect the Team

Ensure the right team members are engaged at the right time for service requests. Dispatch work orders to your service staff directly from the service request ticket, transfer ownership of tickets, and automatically flag open tickets for the new owner. 

Retail POS Service & Repair

Repair Features

Dashboard View

Get full visibility of the statuses of all service requests, assigned owners, scheduled appointments in one simple dashboard. All team members can have access to this view and manage customer expectations from anywhere.

Online Booking

Powered by Statflo, our online booking system allows your customers to schedule repair appointments through your e-commerce platform. With direct integration into RQ, all information instantly transfers from the website into the POS, ensuring your staff know when to expect a customer and the service they will be performing.

Rigorous Reporting

Our extensive dashboard and reporting functions allow you to see how your business is performing. With over 200 reporting options, have easy insight into details like parts used, parts on back-order, or repair history.

Inventory Forecasting

Track inventory parts, stock balance, aged inventory tools, and forecasting to improve profitability.

Checklists

Customizable repair requests mean you can set up the repair flow to meet your unique business needs. You can create custom fields for requests—including custom checklists and drop-down lists—for an easy work process that eliminates errors.

Track from Start to Finish 

Take control of repair tracking with features to record and manage each service request. Track the start date, date completed, hours worked, and dispatch work orders to your service staff.

Ready to start fixing?

Fill out the form below to schedule a personalized demo tailored to your specific business needs.

Ready to start fixing?