Cell Phone Repair Shop POS

Make Faster Fixes with RQ

The user-friendly design of RQ, the full-suite retail management system and point of sale, allows your repair technicians to serve more customers. With smooth repair flows and intuitive sales processes, every transaction is a breeze. 

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RQ is so much more than a POS.

RQ is the powerhouse software that enables your store's success and helps you reach your full growth potential. This intuitive platform is built for a multi-store retailer who is looking to streamline processes and set their employees up to delight customers with quick and pain-free fixes.

Repair Industry Benefit Points
Faster Fixes, Happier Customers

Streamlined and efficient. That’s what you need your repair service to be. Experience freedom with RQ's custom field creation for repair requests. Including custom checklists and drop-down lists, this software will help you improve and simplify your sales flow. 

Take Control

Record and manage all aspects of each service request by tracking start date, date completed, and hours worked. Dispatch work orders to your service staff, record parts ordered and shipped, and convert to a sale when completed. With RQ, the power is in your hands.

Know More, Grow More

Give yourself the gift of insight with our extensive dashboard and reporting functionality. Not only does this allow you to see how your business is performing, it gives you easy access to view current repair requests or report on important details like parts used, parts on back order, or repair history.

More than 20,000 retail stores across
North America use RQ to power their business.



Customizable repair requests mean you can set up the repair flow to meet your unique business needs. You can create custom fields for requests—including custom checklists and drop-down lists—for an easy flow that eliminates errors.

Repair Tracking

Take control of repair tracking with the recording and management of each service request. Track start date, date completed, and hours worked and dispatch work orders to your service staff.


Further increase profitability with repair part forecasting, stock balancing, and aged inventory tools to weed out old inventory. And for parts without barcodes or serial numbers, you can auto-generate unique serial numbers.


Our extensive dashboard and reporting functionality allows you to see how your business is performing. With over 200 reporting options, have easy insight into details like parts used, parts on back order, or repair history.

RQ Repair Dashboard

Repair Dashboard

Everything you need to streamline repair functions for technicians and sales staff, all in one place. See the status of current repairs and who is assigned to them, open purchase orders, and scheduled appointments without opening multiple screens. Easily jump to other areas of the software or start a brand-new repair at the click of a button.

"In the repair world, RQ is the most robust system you can get."

Joseph Howeth, RepairALL

Other Solutions for Repair Dealers

Endless Aisle for Repair Shops

Endless Aisle + Dropship

Expand Your Selling Opportunity

There's no better time to talk to a customer about protecting their mobile device than when they’ve just had to fix it. Don’t let a lack of peg space for accessories hold you back! Allow your customers to browse and buy a wide variety of virtual merchandise by optimizing your space with our Endless Aisle and Dropship.

Make more money by easily selling items—like screen protectors and cases—to be drop shipped directly to the customer. Bonus: interactive screens give customers’ idle hands something to browse while they wait.

Are you ready to offer more?

Complete the form below to see how iQmetrix can redefine your in-store experience.


Power in Numbers

From launch specialists to training and education experts to on-call product support, the iQmetrix team has your back every step of the way. Our people care about your business's success and as your strategic partner, we're with you for the long haul—for whatever you need.

Ready to grow your repair business?