Retail Contactless Payment Software

With the self check-in, customers can join the virtual queue by texting a provided number or scanning a QR code on a poster a business will place outside their physical retail store. This prompts a customer to follow the instructions to join the queue. If they are not able to use their mobile device, they can be manually added to a queue by a sales associate. In both instances, the customer will be given an approximate time to return to the store. A customer who scans the QR code or text the provided number will also receive a notification when it’s their turn to come in-store.

We recommend printing the poster at full 24”x30” scale to ensure customers see it.

Once a customer gets the text message that it is their turn to shop in-store, they will be prompted to reply “Here” to the provided number so that associates can be notified of their arrival.

In Queue Management, requests will be categorized in the following ways, to help associates prioritize queuing and optimize in-store traffic.

• Waiting: Customer has confirmed their arrival back at the store
• Return Requested: Customer has been sent a request from the retailer to return to the store
• Queued: Customer is waiting for a request to return to the store and is still in the queue.

Yes! Customers that don't have access to a mobile device that could scan a QR code or send a text can be manually added to the queue. These customers will receive a time at which they should return to the store.

Customers that prefer to have a little more control over their day can choose a time to visit that works with their schedule. Meanwhile, associates can balance appointments and queuing to best manage in-store traffic.

If a customer sends the message "Leave”, they will be taken out of the queue. Associates will see them labelled as “Left” for that day’s history. If the associate removes a customer from the queue, they will appear labelled as "Removed."

Customers may not be able to wait, even in a virtual line, to visit your store. Customer insights will help associates follow up with these customers to maintain that relationship and save the sale.

And to ensure businesses remain considerate and compliant, Queue Management removes customer contact information from the platform if they request to not be contacted by the retailer after they have left the queue.

A daily history will detail who joined the queue, who was helped, and who removed themselves from the virtual lineup. These insights give retailers the chance to follow up with customers and take the positive retail experience beyond the transaction.