If a customer sends the message "Leave”, they will be taken out of the queue. Associates will see them labelled as “Left” for that day’s history. If the associate removes a customer from the queue, they will appear labelled as "Removed."
Customers may not be able to wait, even in a virtual line, to visit your store. Customer insights will help associates follow up with these customers to maintain that relationship and save the sale.
And to ensure businesses remain considerate and compliant, Queue Management removes customer contact information from the platform if they request to not be contacted by the retailer after they have left the queue.