Customers scan a QR code or send an SMS from their mobile device to be added to the queue. This self check-in process reduces physical touchpoints while simultaneously reducing in-store wait times.
Some customers may only visit a store if they have a broken device. Despite not having a working device, they are still able to join the queue by being manually added to the queue. They then get an estimated time to return to store.
Flexibility is a luxury that not all customers have. Offering scheduled appointments ensure that both customer needs are met and stores are appropriately staffed to provide the experience your store is known for.
Reason for Visit
Customers enter the queue and state their reason for visiting a store. Whether it’s to make a purchase, to activate a new device, or for technical support, staff can be informed to help customers through the queue faster.
Effective insights mean associates can follow up with customers who are unable to stay in the queue. This extends the relationship beyond the transaction and can also help save a sale that would otherwise be lost.