As part of our robust cell phone store POS solution, iQmetrix offers a repair module designed to handle the unique steps necessary to deliver exceptional cell phone repair service. Let us uncomplicate your business with the right tools so you can focus on what you do best – returning smiles to the faces of cell phone addicts everywhere!
Our Service Requests are customizable so you can setup the repair flow to meet your unique business needs. Create custom fields for repair requests including custom checklists and dropdown lists for an easy, smooth, guess-work free flow that eliminates errors.
Take control of repair tracking with the ability to record and manage all aspects of each service request by tracking start date, date completed, and hours worked. Dispatch work orders to your service staff, record parts ordered and shipped, and convert to a sale when completed.
Our sales console allows you to make the flow of a sale ridiculously easy. With the ability to setup discounts, promotions, suggestive-selling options, taxes, and more, your employees can confidently serve customers from day one on the job.
Make effective tracking and inventory reporting a breeze! Track parts from ordered to received to sold to see cost/profit. Further increase profitability with repair part forecasting, stock balancing, and aged inventory tools to weed out old inventory. And for parts without bar codes or serial numbers, you can auto-generate unique serial numbers.
Know who and when you need working. The HR console's scheduling tool enables you to easily schedule employees. Staff can see their work times and managers can oversee time sheets grouped by location. Couple this with RQ’s sales reports to ensure you have the appropriate amount of staff for peak business hours.
Access customer information and past repairs from any location at any time to create a consistent experience to your customers. Build a complete view of your consumer through every transaction to ensure your customers receive the same level of personalized service at every touchpoint.
Deliver cost-effective, targeted marketing through a variety of campaign types such as email, direct mail, and telephone. Go the extra mile and earn repeat business by scheduling follow-up to ensure your customers are satisfied.
Personalize your workspace to suit your personal style and job requirements. Choose from a variety of widgets to tailor your RQ home page with valuable tools right at your fingertips such as up-to-the-minute profit numbers and personal notes or bulletins.
It’s true you don’t know what you don’t know. Our extensive dashboard and reporting functionality allows you to see how your business is performing. With over 170 report options, easily view current repair requests or report on details such as parts used, parts on back order, repair history, etc.
Powered by Statflo, our online booking system allows your customers to book repair appointments online. With a direct integration into RQ, all information flows from the website into the POS automatically, ensuring your staff know when to expect a customer and the service they are requesting.
Streamlined and efficient. That’s what you need your repair service to be. Experience the difference the ability to create custom fields for repair requests, including custom checklists and dropdown lists, can make to improve your sales flow. When a sale is launched from a repair request, the repair request will automatically include the associated parts and fees based on the type of repair completed. This means less guess work and errors, and a faster, smoother sales process.
When it comes to repairs, you’ve got to keep track of a lot of moving pieces. If you purchase devices/product from a customer, our Service & Repair module allows you to associate that price as the SKU’s cost so when you resell the product, your margin is correct! The module can also take into account all the parts used to fix and resell the product to make your end price much more accurate. Additionally, for parts without barcodes or serial numbers, you can auto-generate unique serial numbers for your higher-end parts – making effective tracking and inventory reporting a breeze!
It’s true you don’t know what you don’t know. So, give yourself the gift of insight with our extensive dashboard and reporting functionality that allows you to see how your business is performing. Easily access and view current repair request or report on details such as parts used, parts on back order, repair history, etc. Take advantage of repair part forecasting, stock balancing, and aged inventory tools that give store managers the ability to weed out old inventory for better profitability.
Creating a seamless repair experience between our repair vendors, our RQ management software, and our clients.
With our Vendor Managed Inventory (VMI) integration for cell phone repair providers, ordering inventory has never been so efficient. Using this unified process, you can simply add items for the vendor site with all back-end work done for you. You no longer need to verify with the vendor or run your employees ragged with double entry of purchase orders in the POS. Once a shipment is received, log into RQ and receive the products; it’s that easy!
Watch our on-demand webinar series to discover the best practices for operating a successful cell phone repair service in order to stay ahead of the competition, increase your profits, and delight your customers.