Repair

We've Got Your Fix

iQmetrix Repair

The right software tools will give you an edge over the competition.

As part of our robust cell phone store POS solution, iQmetrix offers a repair module designed to handle the unique steps necessary to deliver exceptional cell phone repair service. Let us uncomplicate your business with the right tools so you can focus on what you do best – returning smiles to the faces of cell phone addicts everywhere!

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Repair Checklist

Checklists

Our Service Requests are customizable so you can setup the repair flow to meet your unique business needs. Create custom fields for repair requests including custom checklists and dropdown lists for an easy, smooth, guess-work free flow that eliminates errors.

Service & Repair

Repair Tracking

Take control of repair tracking with the ability to record and manage all aspects of each service request by tracking start date, date completed, and hours worked. Dispatch work orders to your service staff, record parts ordered and shipped, and convert to a sale when completed.

iQmetrix Repair POS

POS

Our sales console allows you to make the flow of a sale ridiculously easy. With the ability to setup discounts, promotions, suggestive-selling options, taxes, and more, your employees can confidently serve customers from day one on the job. 

Repair Inventory

Inventory

Make effective tracking and inventory reporting a breeze! Track parts from ordered to received to sold to see cost/profit. Further increase profitability with repair part forecasting, stock balancing, and aged inventory tools to weed out old inventory. And for parts without bar codes or serial numbers, you can auto-generate unique serial numbers.

HR

Know who and when you need working. The HR console's scheduling tool enables you to easily schedule employees. Staff can see their work times and managers can oversee time sheets grouped by location. Couple this with RQ’s sales reports to ensure you have the appropriate amount of staff for peak business hours.

Retail Management CRM

CRM

Access customer information and past repairs from any location at any time to create a consistent experience to your customers. Build a complete view of your consumer through every transaction to ensure your customers receive the same level of personalized service at every touchpoint.

Retail Management Marketing

Marketing

Deliver cost-effective, targeted marketing through a variety of campaign types such as email, direct mail, and telephone. Go the extra mile and earn repeat business by scheduling follow-up to ensure your customers are satisfied.

Widget Library

Personalize your workspace to suit your personal style and job requirements. Choose from a variety of widgets to tailor your RQ home page with valuable tools right at your fingertips such as up-to-the-minute profit numbers and personal notes or bulletins.

Reporting & Metrics

Reporting & Analytics

It’s true you don’t know what you don’t know. Our extensive dashboard and reporting functionality allows you to see how your business is performing. With over 170 report options, easily view current repair requests or report on details such as parts used, parts on back order, repair history, etc.

Repair Partners

Creating a seamless repair experience between our repair vendors, our RQ management software, and our clients.

With our Vendor Managed Inventory (VMI) integration for cell phone repair providers, ordering inventory has never been so efficient. Using this unified process, you can simply add items for the vendor site with all back-end work done for you. You no longer need to verify with the vendor or run your employees ragged with double entry of purchase orders in the POS. Once a shipment is received, log into RQ and receive the products; it’s that easy!

  • No need to change your current inventory ordering
  • Minimal training required to utilize the integration
  • Creates a seamless experience
  • Saves you valuabe time

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Endless Aisle + Dropship

Expand Your Selling Opportunity

There's no better time to talk to a customer about protecting their mobile device than when they’ve just had to fix it. Don’t lack of peg space for accessories hold you back! Allow your customers to browse and buy a wide variety of virtual merchandise by optimizing your space with our Endless Aisle and Dropship. Make more money by easily selling items like screen protectors and cases to be drop shipped directly to the customer. Bonus: interactive screens give customers’ idle hands something to browse while they wait!

5-Part Repair Webinar Series

Repair Webinar Series

We’re excited to announce the launch of a brand-new webinar series to help you discover the best practices for operating a successful cell phone repair service in order to stay ahead of the competition, increase your profits, and delight your customers.

This 5-part series will cover best practices for:

  1. Customized Workflows  | April 18th | Watch Now
  2. Inventory Management |  May 2nd | Register 
  3. Turning Technicians into Sales Pros  | May 16 | Register
  4. Choosing Key Integrated Solutions | May 30 | Register
  5. Metrics and Reporting |  June 13 | Register

Whitepaper

The Right Fix:

Winning with Mobile Device Service & Repair

Download Whitepaper Now

Ready to step up your repair game?

Sign up by June 30th and the summer is on us!

See how we can help you deliver great service and grow your business. Fill out the form to get a demo.