---
title: "Forbes: The Future Of Customer Service - Five Consumer Trends And Best Practices"
date: 2016-07-13T16:06:00-07:00
canonical_url: "https://www.iqmetrix.com/news/forbes-the-future-of-customer-service-five-consumer-trends-and-best-practices"
section: News
---
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   iQmetrix was mentioned in an article on [Forbes.com](http://www.forbes.com/sites/micahsolomon/2016/07/12/the-future-of-customer-service-five-consumer-trends-and-best-practices/#34cbe68dd613) written by [Micah Solomon](http://micahsolomon.com/), a best-selling author, keynote speaker, customer service consultant, and customer service thought leader.

The article, titled *The Future of Customer Service: Five Consumer Trends And Best Practices,* highlights five ways retailers can keep up with today’s consumer trends when it comes to customer service and customer experience.

**Date:** July 12, 2016

**Published on:** Forbes.com

Below is an excerpt from the article:

“**Share your shopping technology, so that it can be used by customer, employee, or by both working together.**

A smart trend, particularly in retail, is the installation of technology that can be used by customers or used *for* customers by salespeople, or shared by both parties, depending on the preference of the customer. For example, the retail touchscreens from iQmetrix (pictured) can be used as a tool by a human salesperson, allowing them to share the ​“endless aisle” with customers (items that may not be on the shelf of a store but are in fact available for sale). Or, they can be used by a customer who doesn’t want anything to do with a human employee. Or, and this is one of the most interesting applications, is to think of screen-sharing as a solution for retail clienteling (“clienteling” is retail-speak for what a personal shopper does). Millennials aren’t always comfortable talking with sales staff. But they do a lot of screen sharing, a lot of ​“look at this!” This has great retail potential, as in the following scenario:

Associate: ​“This is cute, isn’t it?”

*–hands customer the tablet–*

Customer: ​“Yes, let’s add this to my closet.” (Bingo!)”

View the full article on [forbes.com](http://www.forbes.com/sites/micahsolomon/2016/07/12/the-future-of-customer-service-five-consumer-trends-and-best-practices/#34cbe68dd613).

Interested in learning more about iQmetrix’s endless aisle solution?

  

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