Expert insights, actionable takeaways, and lessons of successes (and failures) are the name of the game for speakers at the 2019 iQmetrix Meetup. See who makes up the all-star lineup featuring best and brightest in retail.


Molly Bloom

Entrepreneur and
Author of Molly’s Game


Make Every Customer Feel Like a High Roller

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A jack of all trades, literally, Molly Bloom is no stranger to hard work. Having set her sights on the Olympic rings at a young age, Molly trained tirelessly to become a first-class skier. Even after what should have been a career-ending surgery, Molly showed no signs of restraint and worked towards finding her place on the international podium. After missing out on her Olympic dreams, Molly moved to Los Angeles for what she thought would be a year-long sabbatical; she was wrong.

This tenacious college student and law-school hopeful found herself moving rapidly from assistant to entrepreneur, seemingly by accident. Molly found herself running one of the most exclusive, notorious, and high-stakes poker games in the world with purses in the millions and a star-studded cast of players. Despite all this being a remarkable story in itself, with Molly pulling in $4 million per year, what happened next is where her story truly begins.


Robert Herjavec

Leading Shark on ABC’s Shark Tank
and Founder, Herjavec Group


The Will to Win

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Robert’s story is one many can relate to. While he is now a dynamic entrepreneur and a leading Shark on ABC’s Shark Tank, he was once escaping the grasp of Communism in the former Yugoslavia. From delivering newspapers and waiting tables to launching a computer company from his basement, Robert’s drive to achieve has led him to the fulfillment of a better life for himself and his family.

To say Robert is “in the tech industry” is an understatement. He’s built and sold major players in the industry—like AT&T—and the Herjavec Group has quickly become one of North America’s fastest growing technology companies, now recognized as a global leader in information security specializing in managed security services, compliance, incident response, and remediation efforts for enterprise-level organizations.

Through his personal triumphs, various written works, and vast entrepreneurial knowledge, Robert continues to help businesses scale, innovate, and succeed. 

Thought Leadership with Otter Rewards


Brian Beller

Loyalty Expert, Otter Products

Brian is a Colorado native and is grateful to be working for such a great local company — Otter Products. In his role, Brian oversees all aspects of the Otter Products loyalty platform, Otter Rewards. In his 7+ years with this company, Brian has had leadership roles in a multitude of areas including Customer Service, Field Marketing, Sales, and Project management. Passionate about empowering others, Brian enjoys his current role as we works closely with people who also want to foster positive relationships, drive engagement, and push sales advocates to see real results. GO BRONCOS!



Scale Your Business

Founder, In Your Lane

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Promoting positive leadership and economic growth in our industry George Rogers has spent the last 18 years traveling and speaking in various events and conferences. In 2013, he became a part of the wireless repair industry and would later join Genius Phone Repair, to help launch and grow 20 locations across Indiana and Michigan. His leadership and motivation skills have helped elevate many leaders and companies to see success. In his free time, he enjoys golfing, hunting, and playing his keyboard or drums. Grateful for every opportunity to network, George challenges those he meets to simply impact somebody.


Jason Dubroy

It's the End of the Store As We Know It

Managing Director, TracyLocke Canada

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Jason Dubroy is one of North America's most prominent omnichannel marketing experts. He is the Managing Director of TracyLocke Canada, part of the Omnicom Retail Group—the world’s preeminent center of excellence in shopper, retail, and commerce marketing. He specializes in retail marketing trends, shopper analytics, retail technology, e-commerce branding, and media innovation. Prior to joining TracyLocke he worked in progressive positions at a number of international marketing and advertising agencies, and has provided omnichannel and retail marketing insight to tier-1 organizations across North America including PepsiCo, Best Buy, Pfizer, Adidas, American Express, Apple, 3M, KraftHeinz, Kellogg's, Loblaw Companies Ltd, Microsoft, Rogers Communications, and Universal Studios among others.


Brendan Witcher

VP, Principal Analyst, Forrester

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Brendan serves digital business strategy professionals and is an expert on consumer behavior and technology trends in the commerce engagement space. He is also a noted authority on market developments and vendors that help deliver today's leading strategies and tactics in digital excellence.

In his research, Brendan covers such consumer-oriented, cross-vertical topics as eCommerce, personalization, omnichannel, CX best practices, engagement strategies, and conversion optimization. Brendan is sought after for comments and insights by industry media such as Bloomberg, CNBC, NPR, PBS, The Economist, The Wall Street Journal, Time, and USA Today.



Executive Director, Chase Merchant

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Preston Edwards is Executive Director & Head of Strategic Partnerships for Chase Merchant Services. In this role, he leads business development and relationship management functions for a diverse portfolio that includes associations, technology platforms and franchise programs. Preston holds bachelor’s and master’s degrees from Baylor University, and has spent the majority of his career in financial services, specifically payments.


Chuck Palmer

Retail Advisory, ConsumerX

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Chuck is an executive-level retail advisor with a consumer behavior bias. He focuses on the nexus of consumer behavior, technology. and creativity. With more than 25 years experience across the worlds of online and offline retail: e-commerce, retail strategy, operations, consumer behavior, and in-store, consumer-facing digital tools (visual merchandising networks, behavioral measurement), Chuck works with retailers and brands to develop ideal experiences.

With a career that began quite young (sweeping up at his dad's beer and wine store), he moved through the Ohio State University, acquiring a degree in Industrial Psychology, and soon landed in the buying offices of Crate & Barrel and later Macy's West.From those venerable beginnings, he went on to hone his retail chops as a strategist and consultant at Retail Design Group, Retail Planning Associates (RPA), FITCH (a WPP company) and as a retail strategy consultant. Clients and project work included Home Depot, JPMorgan Chase, Kraft, Nintendo, Intel, Humana, Johnson & Johnson, Dell, Columbia Sportswear, HP, Staples, and Airstream.

His deep understanding of the customer experience—including brand engagement, customer journey implications, online behavior, retail space, customer-facing displays, and the path to purchase—results in robust and engaging consumer experiences.