Whitepaper

Why You Can’t Ignore the Human Element When Deploying Omnichannel Technology

Training, Change Management, and User Buy-In Are Key to Achieving ROI

Overlooking the human element of new in-store technology is a leading reason many businesses fail to make changes to adapt to new market trends. Successful implementation requires stakeholders to consider the team of people who will be using the new technology. Implementation projects can be frustrating and costly for unprepared businesses. This guide shows how to reduce complications and set up staff for success during the roll out of new technology.

What’s Inside

Get your staff ready for transformation. Find out what efficient technology implementation looks like.

User Buy-In

Get tips on how to secure user buy-in and set yourself up for success.

Change Management

Learn how to become a change management master.

Retail Case Studies

Read real-life successes and failures in deploying omnichannel technology and lessons learned.

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